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Why is support not responding for my last topic

This topic has 2 replies, 2 voices, and was last updated 6 days, 1 hours ago ago by Alex Carter

  • Avatar: Pites
    Pites
    Participant
    June 16, 2025 at 02:12

    Dear,

    We have a very big problem that we reported a long time ago and still no one answers. Will kros finally fix it, because we can’t sell products that have double size options – they don’t add to the cart. And in addition, a double message is displayed on the top banner. We have been your client for several years and have a working store and we still pay for support, so you can’t leave us without help. Again, I ask for an urgent solution to the problems. Thank you

    #447169 Copied
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 16, 2025 at 07:23

    Hello,

    Thank you for reaching out to us.

    We apologize for the delay in our response due to the holiday.

    Answered – https://www.8theme.com/topic/multiple-products-of-different-types-not-working-the-same-problem/#post-447179

    Thank you for your cooperation and we look forward to hearing from you soon.

    Warm Regards,
    The 8Theme Team

    #447180 Copied
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