Why doesnt the theme sync with wocoomerce stock?

This topic has 12 replies, 3 voices, and was last updated 9 years ago ago by Eva Kemp

  • Avatar: patrickribbsaeter
    patrickribbsaeter
    Participant
    June 29, 2016 at 18:47

    Hi, i have an issue. I currently set the theme/woocommerce to manage stock. But when my customer purchase a item. The stock amount is still the same. It doesnt changes.

    Example: I set stock to 5 items. I make one sale. then it should say 4 left in stock! but the theme doesnt do that..

    What can I or your support do to fix this?

    Thank you Eva and team..

    11 Answers
    Avatar: Eva
    Eva Kemp
    Participant
    June 29, 2016 at 19:20

    Hello,

    Please show a direct page where stock is shown and provide WP admin credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: patrickribbsaeter
    patrickribbsaeter
    Participant
    June 29, 2016 at 19:53

    The stock doesnt work. thats all.. Dont know how to show u unless u purchase something from my website and try yourself..

    Any suggestions? can you run a check on the theme?

    Thanks Eva

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 08:15

    Hello,

    As I see you’re using very old theme version. Update it to 2.7.1 which is compatible with Woocommerce 2.6.1 version.
    Don’t forget to create a back up before.

    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

    Regards,
    Eva Kemp.

    Avatar: patrickribbsaeter
    patrickribbsaeter
    Participant
    June 30, 2016 at 12:56

    “reuploaded”… You mean it will automtically reupload or do I need myself to drag and drop the new woocommerce?

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 12:58

    Hello,

    It will be automatically uploaded when you upload new theme version.

    Regards,
    Eva Kemp.

    Avatar: patrickribbsaeter
    patrickribbsaeter
    Participant
    June 30, 2016 at 13:04

    Ok. thank you Eva.. Will try now.. 🙂

    Avatar: Eva
    Eva Kemp
    Participant
    June 30, 2016 at 13:10

    Hello,

    You’re welcome.
    Let us know the result.

    Regards,
    Eva Kemp.

    Avatar: patrickribbsaeter
    patrickribbsaeter
    Participant
    June 30, 2016 at 13:12

    Is it the “Royal Child Theme” which i cna dowload from 8theme.. i need to upload…?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2016 at 13:49

    Hello,

    No, you need download the latest theme version on ThemeForest site http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976, log in with your Envato account credentials and find theme archive in the Downloads section.

    Best regards,
    Jack Richardson.

    Avatar: patrickribbsaeter
    patrickribbsaeter
    Participant
    June 30, 2016 at 20:12

    Thank you.. it workeded perfectly.. 🙂

    Avatar: Eva
    Eva Kemp
    Participant
    July 1, 2016 at 08:12

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

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