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Why does XStore Core no longer appear under downloadable files?

This topic has 6 replies, 2 voices, and was last updated 2 weeks, 4 days ago ago by Alex Carter

Juergen

Participant

April 4, 2025 at 07:58

Hi,
I cannot download XStore Core via FTP, because there is no XStore Core downloadable.

What happened?

Files is visible for topic creator and
support staff only.

#439709 Copied Theme version: 9.4.10

5 Answers

Alex Carter

Support staff

April 4, 2025 at 08:02

Hello, Juergen,

Thank you for reaching out to us.

The Core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video: https://fex.net/s/tckkbry

Warm Regards,
The 8Theme Team

#439712 Copied

Juergen

Participant

April 4, 2025 at 09:01

Hi Alex,

I have had XStore for several years. The theme updates itself and XStore Core either appears in the plugin folder or I get the request to download XStore Core via FTP.

XStore Core does not appear in the plugin folder, nor can I upload this file via FTP.
When I download and remove XStore | Multipurpose WooCommerce Theme from ThemeForest, there is no XStore Core in the folder.
How can this problem be solved?

#439729 Copied

Alex Carter

Support staff

April 4, 2025 at 09:48

Hello, Juergen,

We kindly ask you to follow the instructions provided in the video at the following link: https://fex.net/s/tckkbry
Alternatively, you may download the core plugin archive directly using this link: https://fex.net/s/7r6lnyl

We hope this information is helpful.

Best Regards,
8Theme’s Team

#439732 Copied

Juergen

Participant

May 14, 2025 at 07:08

Why do the updates no longer appear when I go to the download page via FTP?

https://www.dropbox.com/scl/fi/pwnpbsihj32rz87a4nd61/2025-05-14_08-03-14.jpg?rlkey=z4612b5rqg8gchclrrl4e5f9a&dl=0

No updates have appeared on this page for months.

https://www.dropbox.com/scl/fi/5x8nqp5puv7d7hcqqgcvn/2025-05-14_08-05-55.jpg?rlkey=qhi3i9u1bgf0xqbajjbh2cg31&dl=0
If updates are no longer displayed here, why do you continue to link to this page?

#444211 Copied

Alex Carter

Support staff

May 14, 2025 at 07:43

Hello,

Thank you for reaching out to us.

We appreciate you bringing this matter to our attention. Please note that updates are no longer distributed via the FTP download page you referenced. We understand this may cause some confusion, and we sincerely apologize for any inconvenience.

Currently, all theme updates are available exclusively through your ThemeForest account under the “Downloads” section.

We will review the outdated links and take the necessary steps to update or remove them to avoid further confusion.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#444220 Copied
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