Why do you make it so so difficult for someone to contact you guys?

This topic has 4 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: Tumoidgroup
    Tumoidgroup
    Participant
    September 17, 2021 at 17:54

    I have a serious problem and I need to contact a support member for my problem, not in a forum. Can you make that happen?

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2021 at 05:49

    Hello,

    You can use the Private Content area here to post your questions, and our support members will help you. Or use form on this page – https://themeforest.net/user/8theme to contact us, but the forum here is the preferable way.

    Regards

    Avatar: Tumoidgroup
    Tumoidgroup
    Participant
    September 20, 2021 at 17:49

    Hello, I have a problem. The template Xstore which i purchased. I would like to change my activation code so that someone else should not use it anywhere else, So the current code, someone already has it and I want that code blocked so that I can be the only person to use it, it is better to deactivate the code and give me a new one to activate my current theme and any website built under that first code should be deactivated.

    Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 21, 2021 at 19:05

    Hello,

    To make the code not valid you need to ask for a refund. So, buy a new license of the XStore theme and submit a refund request for the current license https://themeforest.net/refund_requests/new Mention the new license code in the refund request message to allow us to check your purchase.

    Regards

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