Why am I getting 24 hour response, while others are getting 1- 2 hours response?

Solved1 reply2 participantsUpdated by John Holden

  • Avatar: oakhill
    oakhill
    Participant

    Now, I consider myself normally as a patient person and I am by no means looking for any special consideration or treatment. However, if you look at the flow of tickets coming into the XStore support forum, it appears that tech support is responding to tickets before AND after my support tickets within 1 – 2 hours. It looks as though tech support just skipped over my questions – am I missing something?

    I just started posting support issues after trying to work with this theme for the last several weeks, and my questions appears to be responded to next day (24 hours). If I respond, it appears like another day passes before I get a 2nd response. But it appears that others are receiving support back and forth all day long without such wait times.

    Am I imaging things? Just look at the pattern of tickets coming in today, and the attention they receive – even after my support tickets.

    #244012 Copied Theme version: 6.3.7 WooCommerce version: 4.1.1

    1 Answer

    Avatar: John Holden
    John Holden
    Participant

    Hi,

    Sorry for that inconvenience.

    1. Take my apologies for the delay in answering. It’s related to amount of requests from our customers and reply time may vary and be up to 24 hours.

    2. Some issues are needed pass to developer, they will check and if that’s bug it will be fixed.

    Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,
    Hung PD

    #244040 Copied

The issue related to '‘Why am I getting 24 hour response, while others are getting 1- 2 hours response?’' has been successfully resolved, and the topic is now closed for further responses