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Whole Website Bugs Out Completely - by fino831

This topic has 18 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

fino831

Participant

January 24, 2015 at 23:32

Hi,

I thought my website was running good, however, some close friends of mine who visited the website (www.kysowear.com) told me it keeps bugging out on them. I had them take two screen shots (one shows how the website bugs out on them website while the other screen shot is how it looks when you click on a product).

He says sometimes it works while other times it completely bugs out.

Here are the screenshots: http://imgur.com/a/OEwQR

I have no idea what to do and I’m beyond stressed. I’m close to investing heavily in products for my business but I can’t if my website isn’t stable enough.

Please, I have no idea what is going on and I’m not sure how to fix this.

#36936 Copied

17 Answers

fino831

Participant

January 25, 2015 at 08:52

bump for visibility. It has something to do with my SSL, it’s doing https for main page when it should be doing http not https. Not sure how to fix it.

#36945 Copied

fino831

Participant

January 25, 2015 at 09:14

an update: If you go to the shop page, it loads products and my logo as https links (it shouldn’t), if you change the sorting of the products to anything else, everything goes back to normal.

#36946 Copied

Eva Kemp

Support staff

January 25, 2015 at 13:27

Hello,

Have you changed the links to https when you installed SSL certificate?
Please provide us with FTP access.

Thank you.
Regards,
Eva Kemp.

#36954 Copied

fino831

Participant

January 25, 2015 at 17:45

Hi, I’m pretty sure I have. My page speed is also showing at 0/100: https://developers.google.com/speed/pagespeed/insights/?url=http://www.kysowear.com/

Something is off with my HTTP and HTTPs D:

Please, contact administrator
for this information.

#36971 Copied

Eva Kemp

Support staff

January 25, 2015 at 18:03

Hello,

We need FTP credentials, not only for wp-admin panel.
If you don’t know where to find FTP login details you can ask your host.

Thank you.
Regards,
Eva Kemp.

#36978 Copied

fino831

Participant

January 25, 2015 at 18:31

Oh sorry about that, here it is 🙂

Please, contact administrator
for this information.

#36983 Copied

fino831

Participant

January 25, 2015 at 23:34

Hi, just checking to see if there is an update on my issue 🙂 don’t expect anything done today though since I know it’s Sunday! enjoy.

#36993 Copied

Eva Kemp

Support staff

January 26, 2015 at 09:55

Hello,

As I see now your site isn’t redirecting to https links.
Have you removed the redirect?

Thank you.
Regards,
Eva Kemp.

#37007 Copied

fino831

Participant

January 26, 2015 at 20:25

Hi,

I’m not sure what you mean about removing the redirect. You asked for my log-in info, I thought you were going to check because I have little to no knowledge of WordPress.

#37148 Copied

fino831

Participant

January 27, 2015 at 02:17

bump for visibility. Website has been broken for days now, was hoping to get this fixed :[

#37193 Copied

fino831

Participant

January 27, 2015 at 20:45

Hi, It’s been a few days. I would really appreciate help with my website. Thanks!

-Serafin

#37490 Copied

Eva Kemp

Support staff

January 27, 2015 at 22:43

Hello,

I’ve tried to add a redirect rule in .htaccess file from http to https, but your site gave an error: “This page isn’t redirected properly”.

You should contact your host and ask them for the help to set up redirects to https links.

Thank you.
Regards,
Eva Kemp.

#37500 Copied

fino831

Participant

January 29, 2015 at 21:47

Hey,

I contacted my host and he said, “Unfortunately setting up redirects in .htaccess files is outside the scope of hostgator support”

I’m not sure where to go from here, people are unable to checkout as well (not taking them to checkout page). Haven’t had any sales in the past 3 days due to this issue. I’ve spent $60 on this theme and $100 on hosting, $10 on domain and I’m just working a part-time right now with expenses to pay. It’s my fault for investing most of my capital but I just never thought I would run into all these issues back to back to back :/

I would really appreciate some help, I have no one else to turn to.

#38307 Copied

Eva Kemp

Support staff

January 29, 2015 at 22:01

Hello,

We’re sorry but we tried to configure redirects to https in .htaccess file, though it’s not the theme issue.
We recommend you to contact a web-developer for https links configuration.

Please take our apologies for such troubles.

Thank you.
Regards,
Eva Kemp.

#38309 Copied

fino831

Participant

January 29, 2015 at 22:29

I’m talking to hostgator and support went ahead and changed the theme to show that SSL certificate is working fine and that the issue is coming from the theme.

So the fix would be to configure redirects to https?

#38317 Copied

fino831

Participant

January 29, 2015 at 22:45

(1:43:10pm)Brian J.:There is not a fix on the server side that would solve this issue, correct. The issue is with your wordpress and theme configuration.
(1:43:34pm)Serafin Mora:okay thanks brian
(1:43:35pm)Brian J.:The SSL is installed and functioning without errors.

#38322 Copied

Eva Kemp

Support staff

January 29, 2015 at 22:48

Hello,

Your site links should be redirected from http to https.
I tried to set redirects in .htaccess file but got the error on the site “The page isn’t redirected properly”. Perhaps some rules are not allowed in .htaccess file at your hosting company.
If you change the theme to default WordPress theme and try to open the site via https://kysowear.com/ you’ll see it’s redirected back to http://kysowear.com/ .
So redirects don’t work even with default WordPress theme.
In this case you’d better contact some developer who will provide more information concerning https redirects.

Thank you for your understanding.

Regards,
Eva Kemp.

#38324 Copied
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