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  richard@titanblue.com.au

  Participant

  January 17, 2017 at 04:54

  I have loaded the theme and unloaded a few times and it appears the et-core plugin is causing this issue.

  Cannot install the theme at all.

  Please, contact administrator
  for this information.

  #152056 Copied Theme version: 3.5 WooCommerce version: NA

  6 Answers

  

  8theme

  Support staff

  January 17, 2017 at 15:33

  Hello,

  Could you please provide your website admin panel access? And you need to activate debug mode in WordPress to see PHP errors https://codex.wordpress.org/Debugging_in_WordPress

  Regards

  #152137 Copied
  

  richard@titanblue.com.au

  Participant

  January 17, 2017 at 22:35

  Admin Panel access provided below.

  Please, contact administrator
  for this information.

  #152182 Copied
  

  richard@titanblue.com.au

  Participant

  January 17, 2017 at 22:36

  Sorry, password is below.

  Please, contact administrator
  for this information.

  #152183 Copied
  

  8theme

  Support staff

  January 18, 2017 at 08:40

  Hello,

  We don’t see any error logs. Please, turn on the debug mode and contact your hosting providers and ask for error logs from the server.

  Regards

  #152209 Copied
  

  richard@titanblue.com.au

  Participant

  January 18, 2017 at 08:46

  Debug mode is on. Logs can be found in wp-content folder.

  Please try to install the theme and see for yourself. I again tried numerous times today without success.

  #152211 Copied
  

  8theme

  Support staff

  January 18, 2017 at 09:09

  Error logs contain only a few notices that are not related to our theme and plugins at all https://gyazo.com/6d02444ede9133d0471ea5de9bd742f0
  Please, ask server providers to track all fatal errors that appear when you get white screen.

  Thank you

  #152214 Copied