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White Screen of Death after loading theme…Plugins not working

This topic has 7 replies, 2 voices, and was last updated 7 years, 3 months ago ago by 8theme

richard@titanblue.com.au

Participant

January 17, 2017 at 04:54

I have loaded the theme and unloaded a few times and it appears the et-core plugin is causing this issue.

Cannot install the theme at all.

Please, contact administrator
for this information.

#152056 Copied Theme version: 3.5 WooCommerce version: NA

6 Answers

8theme

Support staff

January 17, 2017 at 15:33

Hello,

Could you please provide your website admin panel access? And you need to activate debug mode in WordPress to see PHP errors https://codex.wordpress.org/Debugging_in_WordPress

Regards

#152137 Copied

richard@titanblue.com.au

Participant

January 17, 2017 at 22:35

Admin Panel access provided below.

Please, contact administrator
for this information.

#152182 Copied

richard@titanblue.com.au

Participant

January 17, 2017 at 22:36

Sorry, password is below.

Please, contact administrator
for this information.

#152183 Copied

8theme

Support staff

January 18, 2017 at 08:40

Hello,

We don’t see any error logs. Please, turn on the debug mode and contact your hosting providers and ask for error logs from the server.

Regards

#152209 Copied

richard@titanblue.com.au

Participant

January 18, 2017 at 08:46

Debug mode is on. Logs can be found in wp-content folder.

Please try to install the theme and see for yourself. I again tried numerous times today without success.

#152211 Copied

8theme

Support staff

January 18, 2017 at 09:09

Error logs contain only a few notices that are not related to our theme and plugins at all https://gyazo.com/6d02444ede9133d0471ea5de9bd742f0
Please, ask server providers to track all fatal errors that appear when you get white screen.

Thank you

#152214 Copied
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