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White Screen for users not logged in - by Daviday

This topic has 8 replies, 2 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

Daviday

Participant

March 4, 2015 at 06:32

Hello, my site is down unless the user is logged in. Deactivating the plugins didn’t change anything, but I changed the theme back to the default theme and that fixed it. Please advise.

Please, contact administrator
for this information.

#47142 Copied Theme version: 1.2 WooCommerce version: 2.3.5

7 Answers

Eva Kemp

Support staff

March 4, 2015 at 11:11

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#47197 Copied

Daviday

Participant

March 4, 2015 at 18:49

Added

Please, contact administrator
for this information.

#47386 Copied

Eva Kemp

Support staff

March 4, 2015 at 20:29

Hello,

There is an error in error_log file of your site:
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 523800 bytes)

Please ask your host to increase memory_limit value.

Thank you.
Regards,
Eva Kemp.

#47410 Copied

Daviday

Participant

March 11, 2015 at 22:27

Hello Eva,

There is more than enough memory and space on the host, so not sure what would be causing that error to appear? I switched the theme and the site worked just fine which leads me to believe it is an issue with the theme causing that error?

Thanks

#48947 Copied

Eva Kemp

Support staff

March 12, 2015 at 12:28

Hello,

Did you try to increase memory limit value?
Please try it and check the site after that.

Thank you.
Regards,
Eva Kemp.

#49043 Copied

Daviday

Participant

March 12, 2015 at 18:56

Hello,

Yes, I have tried that viathe htaccess file and nothing happened.

#49216 Copied

Eva Kemp

Support staff

March 12, 2015 at 19:29

Hello,

Please ask your host to change that value in php.ini file.

Thank you.
Regards,
Eva Kemp.

#49222 Copied
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