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White screen - by martijntje - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 8 years ago ago by Eva Kemp

  • Avatar: martijntje
    martijntje
    Participant
    April 20, 2016 at 11:07

    Hello there,

    When I login in wp-admin i get the white screen.

    When I disable the plugins it seems to work. Can you see what is wrong?

    Martijn

    Please, contact administrator
    for this information.
    #122126 Copied Theme version: 2.6 WooCommerce version: 2.5.5
    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 20, 2016 at 11:25

    Hello,

    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    #122132 Copied
    Avatar: martijntje
    martijntje
    Participant
    April 22, 2016 at 08:45

    Hi there,

    Attached the ftp-credentials. Further the visualcomposer seems to be broken. Can you test it for me?

    Best regards,

    Martijn

    Please, contact administrator
    for this information.
    #122489 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    April 22, 2016 at 10:51

    Hello,

    I’ve just checked wp-admin with enabled plugins and the dashboard is working fine.
    Clear browser cache and check again.
    As for Visual Composer you have to update it to the latest version https://www.8theme.com/download-plugins/ .
    Also update all required plugins.

    Regards,
    Eva Kemp.

    #122519 Copied
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