White Screen - by Beatriz Lobo - on WordPress WooCommerce support

Solved9 replies4 participantsUpdated by Robert Hall

  • Avatar: Beatriz Lobo
    Beatriz Lobo
    Participant

    Hello!
    Today when I did an update on my site appeared a white screen.
    How do I fix this?
    Thanks
    Beatriz

    #65089 Copied Theme version: legenda

    9 Answers

    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #65094 Copied
    Avatar: Beatriz Lobo
    Beatriz Lobo
    Participant

    Ok,
    The following information

    Please, contact administrator
    for this information.
    #65101 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    You’re using old theme version.
    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Thank you.
    Regards,
    Eva Kemp.

    #65105 Copied
    Avatar: Beatriz Lobo
    Beatriz Lobo
    Participant

    Good Night
    Did not work out, I can not access the site.

    Beatriz

    #65409 Copied
    Avatar: stan
    Stan Russell
    Participant

    Hello,

    have you updated theme and plugins using FTP and deleted old ‘woocommerce’ folder?

    Regards,
    Stan Russell.

    #65443 Copied
    Avatar: Beatriz Lobo
    Beatriz Lobo
    Participant

    Yes.

    #65520 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    I’ve reuploaded Woocommerce plugin folder.
    Please check your site now.

    Regards,
    Eva Kemp.

    #65541 Copied
    Avatar: Beatriz Lobo
    Beatriz Lobo
    Participant

    Now it’s ok!
    Thanks,
    Beatriz

    #65564 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    #65566 Copied

The issue related to '‘White Screen’' has been successfully resolved, and the topic is now closed for further responses