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White Screen - by Beatriz Lobo - on WordPress WooCommerce support

This topic has 10 replies, 4 voices, and was last updated 8 years, 11 months ago ago by Robert Hall

Beatriz Lobo

Participant

May 20, 2015 at 21:46

Hello!
Today when I did an update on my site appeared a white screen.
How do I fix this?
Thanks
Beatriz

#65089 Copied Theme version: legenda

9 Answers

Eva Kemp

Support staff

May 20, 2015 at 21:59

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#65094 Copied

Beatriz Lobo

Participant

May 20, 2015 at 22:30

Ok,
The following information

Please, contact administrator
for this information.

#65101 Copied

Eva Kemp

Support staff

May 20, 2015 at 22:52

Hello,

You’re using old theme version.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Thank you.
Regards,
Eva Kemp.

#65105 Copied

Beatriz Lobo

Participant

May 21, 2015 at 22:42

Good Night
Did not work out, I can not access the site.

Beatriz

#65409 Copied

Stan Russell

Participant

May 22, 2015 at 07:56

Hello,

have you updated theme and plugins using FTP and deleted old ‘woocommerce’ folder?

Regards,
Stan Russell.

#65443 Copied

Beatriz Lobo

Participant

May 22, 2015 at 11:50

Yes.

#65520 Copied

Eva Kemp

Support staff

May 22, 2015 at 12:51

Hello,

I’ve reuploaded Woocommerce plugin folder.
Please check your site now.

Regards,
Eva Kemp.

#65541 Copied

Beatriz Lobo

Participant

May 22, 2015 at 14:13

Now it’s ok!
Thanks,
Beatriz

#65564 Copied

Robert Hall

Support staff

May 22, 2015 at 14:28

Hello,

You’re welcome!

Regards,
Robert Hall.

#65566 Copied
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