White circle issue after update – reversing the theme

This topic has 2 replies, 2 voices, and was last updated 3 years ago ago by Rose Tyler

  • Avatar: trich
    trich
    Participant
    January 27, 2021 at 06:05

    Dear support,

    could you please release the older version of the theme until you fix this issue? I tried to reverse the theme with WP Rollback plugin, after its install the rollback option is not present for the XStore core plugin and the theme itself. ThemeForrest is not giving the option to download the older version of the theme either. I believe this is affecting thousands of your users’ ecommerce businesses, so we would appreciate a quick solution. Thank you.

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 27, 2021 at 11:34

    Dear Trich,

    The revert is not required. Just clear all cache (it can be a cache of your browser or cache plugin) and the situation with “back to top” button will be solved.
    Could you provide URL of your site?

    Regards

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