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While attempting to import a demo, I encountered an error message

This topic has 9 replies, 3 voices, and was last updated 2 days, 6 hours ago ago by luc

luc

Participant

June 2, 2025 at 15:34

Hello support team,

While attempting to import a demo, I encountered the following error message:

“error while install of elementor plugin!”
The installation process stalls at 32%, and it appears that the Elementor plugin fails to install properly. I’ve attached a screenshot of the error for your reference.

Could you please advise on how to resolve this issue? I’d like to proceed with the demo setup as soon as possible.

Thank you in advance for your help.

Please, contact administrator
for this information.

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8 Answers

Alex Carter

Support staff

June 2, 2025 at 16:09

Hello,

Thank you for reaching out to us.

Could you please specify which demo version you would like to import?

Warm Regards,
The 8Theme Team

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AdrianP

Participant

June 3, 2025 at 00:41

https://xstore.8theme.com/demos/books/
Sorry, wrong post…

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Alex Carter

Support staff

June 3, 2025 at 07:58

Hello,

We apologize for the delay in our response.

We have manually installed the Elementor plugin via Plugins > Add New, and have successfully imported the demo content for you https://prnt.sc/150qjhuX9VG4
Kindly clear your cache and check the site to ensure everything is functioning as expected.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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luc

Participant

June 3, 2025 at 08:14

Hi Alex,

Thanks for the reply. We want to use the organic milk farm template.
While installing this demo I again see an error.

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Alex Carter

Support staff

June 3, 2025 at 08:36

Hello,

Download the plugin from this page – https://proelements.org/ , then go to Dashboard > Plugins > Add new.

Warm Regards,
The 8Theme Team

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luc

Participant

June 3, 2025 at 08:54

Thanks Alex, I’m one step further haha. Now it is stuck at this point.

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support staff only.

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Alex Carter

Support staff

June 3, 2025 at 08:58

Hello,

Thank you for reaching out to us.

Could you please clarify which website you are referring to? This is what we currently see on your site: https://prnt.sc/H3Ej50Pty2zK

We kindly recommend not renaming the child theme ( Xstore child ) before importing the demo content, as this may cause issues in your case.

Warm Regards,
The 8Theme Team

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luc

Participant

June 16, 2025 at 13:36

Thanks for the support! My topic “While attempting to import a demo, I encountered an error message” has been successfully resolved.

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