When installing the theme, it has been stuck at 33%. How should I operate it?

This topic has 2 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Andrew Mitchell

  • Avatar: Brflash
    Brflash
    Participant
    June 26, 2025 at 18:32

    It has been stuck at 33% while installing the theme. Is this normal? How long will it take to finish installing, or what should I do to complete the installation properly?

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    1 Answer
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 26, 2025 at 20:06

    Dear Brflash,

    Thank you for reaching out to us.

    It is not normal for the theme installation to remain stuck at 33% for an extended period of time. This issue may be caused by server limitations, such as low PHP memory limits, maximum execution time, or file upload size restrictions.

    To resolve this, we kindly recommend the following steps:

    1. Check your server settings and ensure they meet the recommended requirements:
    – PHP version 8.0 or higher
    – Memory limit: 256M or more
    – Max execution time: 300 seconds
    – Max upload size: 32M or more

    If you continue to experience difficulties, please let us know, and we will be happy to assist you further.

    Best Regards,
    8Theme’s Team

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