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When I use New Header Builder, my page wasn't shown. I don't know why. Thanks

This topic has 4 replies, 2 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

  • Avatar: nolale
    nolale
    Participant
    September 30, 2019 at 16:16

    When I use New Header Builder, my page wasn’t shown. I don’t know why. Thanks

    Please, contact administrator
    for this information.
    #222306 Copied Theme version: v.6.1.1 WooCommerce version: 3.7.0
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 30, 2019 at 17:40

    Hello,

    Seems some fatal error appears. Provide us with Dashboard and FTP access to your site. We’ll check in more details and help you ASAP.

    Regards

    #222308 Copied
    Avatar: nolale
    nolale
    Participant
    October 1, 2019 at 04:56

    FTP

    Please contact administrator
    for this information.
    #222319 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 1, 2019 at 10:18

    Hello,

    Sorry but if we check your site we see the DB connection error http://prntscr.com/pd9x1a
    Please, contact your hosting provider and make sure that you use the correct DB in your wp-config file. Also, provide link to login to your WP Dashboard and Dashboard access.

    Regards

    #222332 Copied
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