When I try to create a blogarticle, I get an 500 error

This topic has 4 replies, 3 voices, and was last updated 3 months ago ago by Alex Carter

  • Avatar: Kevin
    Kevin
    Participant
    September 3, 2025 at 11:49

    I am using the 8Theme template for single posts. When I click on create with Elementor, this issue appeares.

    Could you please advice. TIA

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 3, 2025 at 12:18

    Hello,

    Thank you for reaching out to us.

    1/ Could you please double-check the access credentials you provided? At the moment, we are unable to connect using the current login details.

    2/ Please visit the Elements Manager at the following link: https://elementor.com/help/element-manager/ and make sure that all necessary widgets are activated.

    Best regards,
    8Theme’s Team

    Avatar: Kevin
    Kevin
    Participant
    September 3, 2025 at 13:11

    Pls see the new username

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 14:15

    Hello,

    We’ve tried to edit your Test post using elementor and it works fine https://prnt.sc/i2P54t_M-6c8

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

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