Hello,
When I log in to my website, the website and all the pages don’t load. I noticed this yesterday. If you don’t log in, there’s no problem, but when you do, the pages don’t load. Could you please check?
This topic has 11 replies, 3 voices, and was last updated 23 minutes ago ago by Tony Rodriguez
Hello,
When I log in to my website, the website and all the pages don’t load. I noticed this yesterday. If you don’t log in, there’s no problem, but when you do, the pages don’t load. Could you please check?
Hello,
This is how it appears on our end.
Could you please record a short video to help us better understand the issue you are experiencing?
Thank you for your cooperation.
Best regards,
8Theme Team
Hello,
After logging in, click on the “All Products” menu as in the video I provided and try to navigate the page. You’ll see that the pages aren’t loading.
We’ve tried it on mobile devices and with different internet connections, and on all computers, the site fails to load, and the browser crashes constantly (see the video). We’ve tested with cache plugins disabled, but this isn’t the cause. This problem wasn’t present before.
Regards,
Recep.
Hi Recep,
We could see that you load all your products on that page. That’s NOT a good solution.
Please edit the Magaza page, then enable a pagination to the product grid element.
Hello, I think you misunderstood.
In the video I provided, the page doesn’t load. Only 2-3 lines appear, but then the loading stops and the page crashes. This is shown in the video. And no page opens when clicked!!! There’s nothing specific to that page.
Please log in, try going to the categories, and then to the individual product page.
Hello Recep,
Could you please explain the reason for loading more than 100 products on that page? This causes the page to become unloadable.
To resolve this issue, we recommend implementing pagination on the page, displaying around 20 products per page.
Best regards,
8Theme Team
Hello, I think I’m misrepresenting myself, or maybe the video wasn’t understood properly when it was uploaded. I sent another video.
Problem: When I log in to the admin, none of the category or product pages load. For example, even if I access the page with four products, it won’t open, and I can’t click on any of the products. That tab crashes. Could you please try? There are already 65 products on the site.
The error isn’t that the store page isn’t loading.
If showing 20 products will solve this problem, I’ll definitely do it.
Hello Recep,
It appears that the Query Monitor plugin was causing the issue.
We have disabled the plugin, and everything is now functioning properly.
Could you please double-check on your end?
Thank you for your cooperation.
Best regards,
The 8Theme Team
I understand. We’ll test this and get in touch with you about the plugin. Thank you very much.
Thanks for the support! My topic “When I log in to my website, the website and all the pages don’t load.” has been successfully resolved.
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Topic closed.
The 8Theme Team
The issue related to '‘When I log in to my website, the website and all the pages don’t load.’' has been successfully resolved, and the topic is now closed for further responses