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When I create i.g. brands it always take the old Shop URL

This topic has 7 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Dirk

Dirk

Participant

July 27, 2025 at 09:56

Hi.
I imported on template and work on that to get it ready for us. The old shop URL was /shop-2 und I created an new shop site with the URL /shop and the existing /shop URL I renamed it to /shop-xstore.

When I create new brand in xstore brand the link is always /shop-2/brands/…

the URL /shop has the mark Shop Site

I have no glue what to change!?

Best regards,
Dirk

#450901 Copied

6 Answers

Alex Carter

Support staff

July 27, 2025 at 11:57

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#450907 Copied

Dirk

Participant

July 28, 2025 at 09:41

Thanks

Please contact administrator
for this information.

#450955 Copied

Alex Carter

Support staff

July 28, 2025 at 10:08

Hello,

We have re-saved the WordPress permalink settings as requested. Kindly clear your website and browser cache, and then check if the issue has been resolved.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#450958 Copied

Dirk

Participant

July 28, 2025 at 11:23

Thank you very much.

Was that my mistake? Something I need to care about?

Best regards,
Dirk

#450964 Copied

Alex Carter

Support staff

July 28, 2025 at 12:06

Hello,

It was necessary to simply re-save the permalinks. If you change the URL (address) of the shop page, it is likely that you will need to regenerate them again.

Warm Regards,
The 8Theme Team

#450968 Copied

Dirk

Participant

July 28, 2025 at 18:35

Thanks for the support! My topic “When I create i.g. brands it always take the old Shop URL” has been successfully resolved.

#451012 Copied
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When I create i.g. brands it always take the old Shop URL

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