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When I click a category in the shop sidebar filter, the page strats loading but nothing happens

This topic has 4 replies, 3 voices, and was last updated 5 days, 13 hours ago ago by Tony Rodriguez

DinoSAb

Participant

February 4, 2026 at 21:42

I’m having an issue with the product category filter on the Products Archive page.

When I click a category in the shop sidebar filter, the page starts loading (Archive Products reloads), and the URL correctly changes to the selected category. However, the products do not update – the page is loading without any change

The selected category only loads after a manual page refresh.

Could you please advise what might be causing this and how to fix it?

Thank you in advance.

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3 Answers

Samir Malik

Support staff

February 5, 2026 at 08:33

Hello,

We have identified an issue that occurs when using two separate templates for the Shop and Category pages.

We have updated the archive template builder conditions so that they now apply to both the Shop and Category pages. As a result, the filter is now functioning correctly again.

Best regards,
The 8Theme Team

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DinoSAb

Participant

February 5, 2026 at 16:13

Thanks for the support! My topic “When I click a category in the shop sidebar filter, the page strats loading but nothing happens” has been successfully resolved.

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Tony Rodriguez

Support staff

February 5, 2026 at 16:13

Dear DinoSAb,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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When I click a category in the shop sidebar filter, the page strats loading but nothing happens

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