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When I apply any filter always says there are no products

This topic has 10 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Olga Barlow

David martínez

Participant

March 11, 2020 at 09:53

In the product catalog, i have a sidebar with product filters, but when i filter something always says no products found, and the active filters widget shows nothing.

Please, contact administrator
for this information.

#231035 Copied Theme version: 6.2.12 WooCommerce version: 3.9.3

9 Answers

Rose Tyler

Support staff

March 11, 2020 at 10:06

Hello,

Thanks for using our theme.
Try to disable all third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check filters then.

Regards

#231036 Copied

David martínez

Participant

March 11, 2020 at 18:11

Same happens.

Please contact administrator
for this information.

#231074 Copied

Rose Tyler

Support staff

March 12, 2020 at 08:24

Hello,

Please provide us with temporary FTP access.

Regards

#231106 Copied

David martínez

Participant

March 12, 2020 at 09:24

I give you in private area.

Thanks.

Please contact administrator
for this information.

#231118 Copied

Olga Barlow

Participant

March 12, 2020 at 15:03

Hello,

Problem was caused by the attribute slug. You used “brand”, it matches our Brands taxonomy and caused the issue. We changed the attribute slug to “marca”. Check the filter now.

Regards

#231163 Copied

David martínez

Participant

March 12, 2020 at 15:57

Thanks now filter by attribute works, but i think there are a problem with price filter.

For example in this url https://www.chollosmoda.com/categoria/infantil/nino/?filter_marca=crocs%2Csamsonite&query_type_marca=or is filtered by attribute but when you add filter price don’t work, if you put min 18€ and max 25€ there are 2 products that match with that but no results found, and when min and max price is set the filter price widget disapears.

#231176 Copied

Olga Barlow

Participant

March 12, 2020 at 16:34

Hello,

We have checked the mentioned products with the default theme and default price filter and it also gives “products not found” https://gyazo.com/d7a41e0920c130b99226771c4c079ad2 I suppose it’s because these products are variable products and if you take min price and max price of the product variations http://prntscr.com/rfdch5 then you’ll get the result but if you set one of them less then you’ll get 0 results.
You may contact WooCommerce plugin support to clarify this moment because our filter is based on the WooCommerce default one.

Regards

#231181 Copied

David martínez

Participant

March 12, 2020 at 16:44

Okay, thanks you very much.

#231183 Copied

Olga Barlow

Participant

March 12, 2020 at 17:24

You are welcome.

Regards

#231187 Copied
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When I apply any filter always says there are no products

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