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When customer goes to make a purchase the screen goes blank before checkout

This topic has 2 replies, 1 voice, and was last updated 11 months, 3 weeks ago ago by Nick

Nick

Participant

May 18, 2023 at 02:02

Hi There,

I have an urgent problem, when any customer goes to make a purchase on my clients website the page goes blank when going from cart to checkout.

Please see screen recording attached.
Please help.

I have included a Coupon in the private area for testing and also a login to the WordPress.

Video of issue: https://we.tl/t-EOBBzN8gS8

Thanks
Nicholas

Please, contact administrator
for this information.

#357062 Copied Theme version: 9.1.5

1 Answer

Nick

Participant

May 18, 2023 at 02:51

I have solved this issue now.

I disabled “Disable Old Browser Support” in Optimisation and it fixed the issue.

#357063 Copied
Tagged: blank, checkout, purchase, screen, woocommerce
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When customer goes to make a purchase the screen goes blank before checkout

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