Return to previous page

Weird iframe in header, also loading very slow

This topic has 6 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

MastodontMedia

Participant

October 16, 2015 at 09:02

in my header, at the very top, some kind of Iframe is inserted in the code? I have disabled top bar and this is still displaying?
Also the site is loading very slow.
There is an update available for Masterslider, however I need some other code than the purchase code to update this?
samt with Ultimate Addons for Visual Composer
Where can I find these codes?

Please, contact administrator
for this information.

#94327 Copied

5 Answers

Robert Hall

Support staff

October 16, 2015 at 09:41

Hello,

1) As I see you edited header.php file in the Child Theme. Please check it.

2) All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them.
This plugins work fine without activation and you can always get actual version if you want directly from us.
Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated.
The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need.
You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#94334 Copied

MastodontMedia

Participant

October 16, 2015 at 09:56

I didn’t edit any files, it was just there.

As for the site being incredibly slow I didn’t get any reply?
the site is hosted on a VPS server and still it is very slow.

#94342 Copied

Robert Hall

Support staff

October 16, 2015 at 10:09

Hello,

Please check top bar now.

You can speed up the site following the suggestions from these articles:

http://codex.wordpress.org/WordPress_Optimization

http://techtage.com/speeding-up-wordpress-sites/

http://www.sparringmind.com/speed-up-wordpress/

Regards,
Robert Hall.

#94347 Copied

MastodontMedia

Participant

October 16, 2015 at 10:12

it is still there

#94348 Copied

Eva Kemp

Support staff

October 16, 2015 at 10:21

Hello,

As I see in Appearance > Editor, in the child theme you have header.php file which is definitely edited because Google code in inserted in there. Please check it yourself.

Concerning the slowness, please check this test result page http://www.webpagetest.org/result/151016_M5_GRF/ , as you can see the problem is caused by your images.
You need optimize them.
Please refer to these articles:
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Regards,
Eva Kemp.

#94351 Copied
Viewing 6 results - 1 through 6 (of 6 total)