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Weird display when coupon is wrong in cart

This topic has 7 replies, 3 voices, and was last updated 3 weeks, 6 days ago ago by ziga32

ziga32

Participant

May 14, 2025 at 13:31

I see that when in cart, and coupon code is wrond, display is very weird.

It’s the same in all your demo sites.
https://share.cleanshot.com/35JrKVJq

any quick fix for that?

#444298 Copied

6 Answers

Alex Carter

Support staff

May 14, 2025 at 14:06

Hello,

Thank you for reaching out to us.

We do not see the problem on our demo – https://xstore.8theme.com/elementor3/electronic-mega-market/cart/

– What browser do you use?

– Could you please provide us with a link to the page on your website where the issue is visible?

– Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#444300 Copied

ziga32

Participant

May 14, 2025 at 15:38

what do you mean you don’t se it?
https://share.cleanshot.com/swt9ghTD

#444316 Copied

Alex Carter

Support staff

May 14, 2025 at 15:50

Hello, ziga32

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#444318 Copied
Jack Richardson

Support staff

May 14, 2025 at 15:58
Dear @ziga32,

Thank you for reaching out.

We would like to inform you that this fix will be included in the next theme update. However, please note that we do not update the theme versions on our demo sites immediately due to the caching system in place. As a result, this issue may still be visible there for some time until the theme files are updated and the cache is cleared.

In the meantime, you may apply the following custom CSS snippet as a temporary solution:

.coupon .coupon-error-notice { position: absolute; top: calc(100% + 10px); }

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team
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ziga32

Participant

May 15, 2025 at 09:54

thank you!

#444454 Copied

ziga32

Participant

May 15, 2025 at 09:54

Thanks for the support! My topic “Weird display when coupon is wrong in cart” has been successfully resolved.

#444455 Copied
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