Weird bugs occur on xstore since last update

This topic has 8 replies, 2 voices, and was last updated 1 month, 3 weeks ago ago by Jack Richardson

  • Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    December 8, 2025 at 20:09

    Hi,

    somehow the webshop has weird errors since the last update. many style issues occur.
    this is how it looks now: https://gyazo.com/b9eb6f8d5c3b70e7572dc16f9dc06784
    https://gyazo.com/d91a88899101efbcb44fb77cb2f16321

    and this is how it should look and looks like when in xstore panel: https://gyazo.com/d19b29e395375fd026ede71684a9e136
    deleted all caches, reset permalinks etc. what to do?

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2025 at 20:59

    Hello @gewoonbovenaan,

    Could you please check the how it works now: https://prnt.sc/v9CwxWAeqy2Q ?

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    December 8, 2025 at 23:26

    Please check mobile too because there are many bugs still.
    The menu is not visible anymore.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2025 at 07:06

    Hello @gewoonbovenaan,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    December 9, 2025 at 10:34

    herewith

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2025 at 17:41

    Hello @gewoonbovenaan,

    We apologize for the delay in our response.

    After thoroughly checking and debugging the code to identify the cause of the issue, we found that some code from your plugins or custom snippets modified the order in which styles were loaded. Specifically, the registration of styles occurs after they are enqueued.

    During further debugging, we discovered that disabling the “Product Filters for WooCommerce” plugin (https://prnt.sc/yAMGY5Jb-KDt) resolved the issue (https://prnt.sc/08VcUOLEp3qy). Since the problem occurs only when this plugin is active, and as it is a paid plugin, we kindly ask you to contact the plugin’s support team to request assistance with fixing or debugging the issue. We will await your feedback.

    For now, we have deactivated the mentioned plugin so that you can review the frontend layout.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    December 9, 2025 at 19:29

    the problem is partially solved by deleting the plugin and use the xstore filters. but somehow the mobile filter disapear when click on it.. can u pls check why? https://gyazo.com/8dceff7d4604f195c8ee04d4ab33f4d4

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2025 at 19:37

    Hello @gewoonbovenaan,

    Please check now. We have made some updates to your Theme Options.

    Best regards,
    The 8Theme Team

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