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Website Won't Let you Edit Pages, Products, Posts etc…

This topic has 6 replies, 2 voices, and was last updated 6 years, 2 months ago ago by Rose Tyler

cleversyntax

Participant

February 8, 2018 at 19:15

When you go to edit a page, product or post, it just brings up a blank white screen. Any ideas on a fix for this? Please check the site and let me know whats wrong or help fix this.

Please, contact administrator
for this information.

#184536 Copied Theme version: 3.3 WooCommerce version: 3.3.1

5 Answers

Rose Tyler

Support staff

February 9, 2018 at 08:49

Hello,

Please check if the same issue persists only with our theme or with a default theme too.
Also, try to disable all 3-rd party plugins and then check.

Regards

#184560 Copied

cleversyntax

Participant

February 9, 2018 at 16:37

Just did this as you stated and looks like it was the main woocommerce plugin that knocked out the ability to edit pages, posts and products. When I activate that plugin alone, the ability goes away completely. Thoughts on a fix or why this would be happening?

Without that plugin, we can’t sell products. With, we can’t edit anything….

#184632 Copied

Rose Tyler

Support staff

February 9, 2018 at 16:51

Hello,

If you found out that the problem relates to woocommerce plugin, you need to contact support of the plugin about this.

Regards

#184634 Copied

cleversyntax

Participant

February 10, 2018 at 16:25

Now I’m pissed. Are you intentionally not supporting my issue and wasting my time? Found this comment on themeforest………

___________

boerewors Purchased
2 days ago

Is this compatible with Woocommerce 3.3.1 – 2018-02-06?
Rose_Tyler

Rose_Tyler Author Team
2 days ago Flag

Hello,

Thanks for the comment.
Version 3.3 does not support Woocommerce 3.3.1, but our developers are working on the theme update. New theme version will be fully compatible with latest WC version.

Regards

__________

I would highly recommend you look at my situation, instead of passively brushing this off, or its likely I will low rate and contact your HR.

#184684 Copied

Rose Tyler

Support staff

February 12, 2018 at 10:06

Hello,

Thanks for the reply and sorry for the inconvenience that you faced. Because of I had asked you to check the problem with the default theme, I misunderstand your reply about that WC case the problem. In case, if the problem persists even with default WC theme – Storefront, the problem relates to WC plugin. But if the problem occurs only with our theme activated on your site, you correctly found reason of it – http://prntscr.com/idiw2t
Please note that before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.
Feel free to ask if you have any other questions.

Regards

#184757 Copied
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