Return to previous page

Website response is very slow - by vdberggert

This topic has 5 replies, 3 voices, and was last updated 7 years, 7 months ago ago by 8theme

vdberggert

Participant

September 14, 2016 at 01:41

Hello Guys,

Please help! For the last week or two, Ive been working quite a bit on my website (as you probably know I have bought XStore, and implemented that), and it was a nightmare! Nearly every time I hit update, it will give a 503 error, like this http://prntscr.com/chq9hf. Ive contacted my Host provider, and they have already put my resources to Max of what they can give me, but there is something that use LOTS of resources! Here is 2 screenshots of the results they sent me, http://prntscr.com/chqbaw and http://prntscr.com/chqbj2
I have optimized whatever I thought I could, I have disabled plugins, but still the same! This is getting really ridiculous. According to the host company, they cant do anything for me, as the issue is not on their side, but with the website. I was wondering, is it possible that it might be the theme that cause this? Is there any way you guys can help please? Any suggestions?

Thank you very much,
Gert.

Please, contact administrator
for this information.

#139633 Copied

4 Answers

vdberggert

Participant

September 14, 2016 at 01:51

Here is another screenshot, http://prntscr.com/chqdzx

#139634 Copied

Olga Barlow

Support staff

September 15, 2016 at 09:40

Hello,

I have installed plugin to test memory usage and did not found result higher than 81M
http://prntscr.com/ci7tse

Global results you can find here http://prntscr.com/ci7yrc

Regards

#139760 Copied

vdberggert

Participant

September 15, 2016 at 20:56

Thanks for the reply. Would you say in this case that the problem is server related? Did you realize when you were on the site how slow it is? Did you also encountered the 503 error?

Thanks for all your help, I really appreciate that very much!!

Gert.

#139852 Copied

8theme

Support staff

September 16, 2016 at 07:49

Hello,

Most likely it is a server issue. It loads slowly in admin panel also, where our theme can’t impact the response time. And we also get 503 Server Unavailable error time to time. Try to contact your server providers for help. If they will suggest something we can make from theme side just write us and we will try to help you.

Regards

#139862 Copied
Viewing 5 results - 1 through 5 (of 5 total)