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Website “Product Categories” style is disordered.

This topic has 16 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

  • Avatar: xstorefans
    xstorefans
    Participant
    May 18, 2024 at 15:57

    Hi there,
    I hope this message finds you well.

    I’m encountering a sudden issue with my website, which was previously functioning normally as shown in the screenshot below:
    https://prnt.sc/JCJwHoNuA6ea
    However, an unexpected change has occurred, as depicted in the following image:
    https://prnt.sc/3MxPQPZseVIZ
    The strange part is that I have not made any alterations to this portion of the site. Moreover, I’m unable to restore it to its normal state through the design options. At this moment, I’m not sure what has led to this issue. Your assistance is greatly needed and would be greatly appreciated. Thank you.

    For your reference, here is the link to the demo theme page: https://xstore.8theme.com/elementor2/home-decor02/shop/

    Please, contact administrator
    for this information.
    #395797 Copied Theme version: 9.3.4
    15 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2024 at 15:59

    Hello,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #395798 Copied
    Avatar: xstorefans
    xstorefans
    Participant
    May 19, 2024 at 14:32

    of course!

    Please contact administrator
    for this information.
    #395856 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 14:45

    Hello,

    We are pleased to inform you that we have successfully added the custom CSS code to your project. You can review the changes at: https://prnt.sc/OYqxlIerZbIQ

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #395859 Copied
    Avatar: xstorefans
    xstorefans
    Participant
    May 19, 2024 at 15:07

    Thank you very much, the website has returned to normal, but I would like to know, what caused the style to break? It used to be normal without needing to add custom CSS.

    #395864 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 15:20

    Hello,

    We have noticed that the custom CSS code, which should be present by default, was missing from your website. It appears that it may have been removed or altered for some reason. We kindly ask you to review who has access to your website and could have made these changes.

    Additionally, we recommend that you update your website’s theme and plugins to ensure optimal performance and security https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Should you require any assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #395866 Copied
    Avatar: xstorefans
    xstorefans
    Participant
    June 19, 2024 at 07:45

    Hello,
    I hope this message finds you well! On our previous encounter, you elegantly managed the issue we had experienced with the desktop layout of our webpage – for which I express my sincere gratitude. However, I’m writing to inform you that, unfortunately, the mobile display still appears to have retained the initial problem.
    When possible, would it be convenient if you could allocate some resources to investigate and potentially rectify this issue? Your assistance in this matter is greatly appreciated.
    Thank you in advance for your time and support.
    Best regards.

    #400400 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2024 at 08:46

    Hello xstorefans,

    We hope this message finds you well. To assist you more efficiently, could you please provide us with screenshots of the issue you are encountering? Additionally, we kindly request a detailed description of the desired outcome and the URL of the specific page in question.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #400419 Copied
    Avatar: xstorefans
    xstorefans
    Participant
    June 19, 2024 at 09:47

    Absolutely, I can provide links for side-by-side comparison of the two pages. Accessing the links will allow you to directly observe the situation.

    Please contact administrator
    for this information.
    #400433 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2024 at 12:59

    Hello xstorefans,

    We appreciate your prompt response.

    We’ve edited the custom CSS code for element https://prnt.sc/Ofyg2gU-IqgQ Please check now https://prnt.sc/CrNMjwW97wxU

    Best Regards,
    8Theme’s Team

    #400470 Copied
    Avatar: xstorefans
    xstorefans
    Participant
    June 19, 2024 at 13:22

    On the mobile interface, the display continues to be problematic and is not presenting as it should be.
    Current outcome: https://prnt.sc/WlfKlt994aiQ, Desired outcome:https://prnt.sc/15m2lbX-n0w8

    #400476 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2024 at 14:49

    Hello xstorefans,

    Please clear cache and check the page now.

    Best Regards,
    8Theme’s Team

    #400494 Copied
    Avatar: xstorefans
    xstorefans
    Participant
    June 19, 2024 at 16:06

    Oh, it seems to be working properly now. You are truly impressive! Could you please explain to me how you managed to fix it? What changed on my website? It used to function correctly a while ago, and I’m not sure why the layout got messed up.

    #400527 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2024 at 16:38

    Hello xstorefans,

    We’ve replaced an old element with a new one – Spotlight Categories.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #400533 Copied
    Avatar: xstorefans
    xstorefans
    Participant
    June 19, 2024 at 17:12

    Hello,
    I genuinely want to express my heartfelt thanks to you for your assistance. Your support and guidance have been invaluable, and I truly appreciate the time and effort you’ve dedicated. Thank you once again for your phenomenal help.

    #400537 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 19, 2024 at 17:12

    Dear xstorefans,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #400538 Copied

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