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Website pages disappeared after upgrading the WooPress theme

This topic has 6 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Rose Tyler

Fantasia

Participant

February 1, 2018 at 19:43

Dear Support,
I’ve upgraded my theme to the latest 3.3 version in the usual way – through ftp, overwriting the files. Since then my webshop does not appear, only a white blank page is there…
I added my purchase code, upgraded all the required plugins, WooCommerce to 3.2.6 (since 3.3 was withdrawn), so I don’t have an idea what can be wrong.
Thank you for your help,
Zsu

Please, contact administrator
for this information.

#183657 Copied Theme version: 3.3 WooCommerce version: 3.2.6

5 Answers

Rose Tyler

Support staff

February 2, 2018 at 08:47

Hello,

Please try to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what you need to fix.
Also, provide FTP access in Private content so we can take a closer look.

Regards

#183681 Copied

Fantasia

Participant

February 2, 2018 at 10:27

Hello,
I can’t find the possibility to enable WP debug mode… where is it? 🙂
I provided FTP info in private content.
Thank you,
Zsu

Please, contact administrator
for this information.

#183704 Copied

Rose Tyler

Support staff

February 2, 2018 at 11:04

Hello,

The debug mode you may activate in /public_html/wp-config.php https://prnt.sc/i9283z
The problem relates to your changes in child theme https://prnt.sc/i92ags. I’ve activated parent theme and the site appeared.

Regards

#183710 Copied

Fantasia

Participant

February 2, 2018 at 11:20

Hello,
Thank you, I’ve fixed that wrong line in the child theme, and the page works now.
Best regards,
Zsu

#183716 Copied

Rose Tyler

Support staff

February 2, 2018 at 11:41

You’re welcome!
Have a nice day.

Regards

#183722 Copied
Tagged: theme, upgrade, woocommerce, woopress, wordpress
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Website pages disappeared after upgrading the WooPress theme

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