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Website Often loses styling! - by veryvivid20

This topic has 18 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

veryvivid20

Participant

April 29, 2021 at 13:09

Hello, over the last month my website has been randomly losing the styling every now and again, to fix the issue I have to purge the cache and it seems to come back, however this issue still randomly happens, where the style sheet seems to be thrown off and pages go to 404. I can provide screenshots of what the site looks like when this happens. But I can’t find a pattern for why and what causes it.

#285800 Copied Theme version: 0.01. WooCommerce version: 5.2.2

17 Answers

Olga Barlow

Participant

April 29, 2021 at 13:12

Hello,

Take our apologies if you faced inconvenience using our theme!
Could you, please, provide us with WP Dashboard and FTP access to your site to check? Don’t clear the cache, please.

Regards

#285802 Copied

Olga Barlow

Participant

April 29, 2021 at 13:12

Hello,

Take our apologies if you faced inconvenience using our theme!
Could you, please, provide us with WP Dashboard and FTP access to your site to check? Don’t clear the cache, please.

Regards

#285803 Copied

veryvivid20

Participant

April 29, 2021 at 13:18

I have entered those details in the private content area for you, thank you

Please contact administrator
for this information.

#285806 Copied

Olga Barlow

Participant

April 29, 2021 at 17:12

Hello,

Thank you. I passed issue to our developers.

Regards

#285838 Copied

veryvivid20

Participant

April 30, 2021 at 09:13

Hello, following on from this, I have turned off the menu caching option, do you think this may help and stop the menu styling going off?

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Olga Barlow

Participant

April 30, 2021 at 10:05

Hello,

No, menu cache is not the reason of the issue. But did you clear plugin cache? I see that site is ok again.

Regards

#285895 Copied

veryvivid20

Participant

May 6, 2021 at 10:25

Hi Olga, we’re still having this same issue, the site has just done it again where the menu styling is thrown off.

#286582 Copied

veryvivid20

Participant

May 6, 2021 at 13:20

Hi Olga, I’ve just noticed the following message and I now believe this is the issue –

Your theme does not natively support menus, but you can use them in sidebars by adding a “Navigation Menu” widget on the Widgets screen.

Please could you advise why the theme does not support menus?

#286593 Copied

Olga Barlow

Participant

May 6, 2021 at 14:18

Hello,

Point is that not only menu loses the styles, site does not call theme style.css and we found that it happens when cache is enabled. We are trying to find out why the cache plugin or server cache does not include theme styles from time to time.

Our theme comes with a header builder and you choose the menu location by yourself using menu element, so you can just ignore that message about menu position.

Regards

#286602 Copied

veryvivid20

Participant

May 7, 2021 at 08:42

Hi Olga, thank you for the update, please could you keep me updated with this and hopefully you find a fix soon.

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Olga Barlow

Participant

May 7, 2021 at 12:38

Hello,

We found that issue is caused by calling child theme styles. Working to fix it.

Regards

#286744 Copied

Rose Tyler

Support staff

May 8, 2021 at 10:33

Hello,

We can’t connect to FTP – http://prntscr.com/12o4ma8 Please check.
Download theme-functions.php file from this page – https://dropmefiles.com/xVDlT , re-upload it into xstore/framework folder via FTP. Clear all cache and check how styles works then.

Regards

#286827 Copied

Olga Barlow

Participant

May 11, 2021 at 11:08

Hello,

Check the styles now, please.

Regards

#287064 Copied

veryvivid20

Participant

May 11, 2021 at 13:44

Hi Olga, the same issue has just happened again on the site so I don’t think the fix has worked. It’s hard to show as this tends to rectify after clearing cache. But it will very much likely happen again shortly…

I have screenshots to show the styling issues that are caused

#287091 Copied

Olga Barlow

Participant

May 11, 2021 at 18:23

Hello,

Check again, please.

Regards

#287142 Copied

veryvivid20

Participant

May 13, 2021 at 08:49

I will have to keep an eye on the website, as it happens randomly.. I will keep an eye on it over the next 24 hours and let you know. Thank you!

#287356 Copied

Olga Barlow

Participant

May 13, 2021 at 10:52

Hello,

Ok, sure. Thank you for your patience.

Regards

#287376 Copied
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