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Website Not working - by amhh01 - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson

  • Avatar: amhh01
    amhh01
    Participant
    May 1, 2016 at 14:00

    website Not working

    Please, contact administrator
    for this information.
    #123648 Copied Theme version: 3.0 WooCommerce version: 2.5.5
    7 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 3, 2016 at 09:04

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #123731 Copied
    Avatar: amhh01
    amhh01
    Participant
    May 3, 2016 at 11:55

    reply

    Please, contact administrator
    for this information.
    #123799 Copied Theme version: 3.0 WooCommerce version: 2.5.5
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 3, 2016 at 14:54

    Hello,

    You created empty FTP account. Please give us access to the site files.

    Thank you.

    Best regards,
    Jack Richardson.

    #123827 Copied
    Avatar: amhh01
    amhh01
    Participant
    May 3, 2016 at 17:08

    correct ftp

    Please, contact administrator
    for this information.
    #123883 Copied Theme version: 3.0 WooCommerce version: 2.5.5
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 4, 2016 at 11:34

    Hello,

    There is the index.html file in your site folder http://prntscr.com/b03n8d which is loading first when opening the site. You need rename or remove it to see your site.

    Best regards,
    Jack Richardson.

    #123964 Copied
    Avatar: amhh01
    amhh01
    Participant
    May 4, 2016 at 12:34

    Hello,
    Thank You 🙂
    Best Regards
    Ashraf

    #123982 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 4, 2016 at 13:05

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    #123987 Copied
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