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Website not loading on Samsung Internet Browser

This topic has 4 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Andrew Mitchell

Hassan

Participant

April 17, 2024 at 12:13

Hi,

Our website visitors are currently experiencing an issue when they try to access the https:://vaportiser.co.uk.

javascript is currently enabled on the device and it is experiencing this issue.

After troubleshooting, we disabled javascript on the android device and the static content such as the images start to load however the content which require javascript execution such as static blocks and WooCommerce product grids do not load.

We have disabled WP rocket which is our caching and optimization plugin however the issue still occurs.

The website is updated to the latest version of Xstore and core plugin.

Our website works on every other browser. The issue is ONLY on the samsung internet browser.

Please can you assist?

Thanks

#391992 Copied Theme version: .9.3.6

3 Answers

Andrew Mitchell

Support staff

April 18, 2024 at 12:02

Hello, Hassan,

We hope this message finds you well. We would like to inform you that the issue you are experiencing is caused by the WP Headers And Footers plugin, specifically due to the code that has been implemented through it.

For further details, please refer to the screenshot and private content area.

Best Regards,

8Theme’s Team

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#392106 Copied

Hassan

Participant

April 18, 2024 at 14:16

Thank you, this piece of code has now resolved the problem.

Much appreciate your support.

#392127 Copied

Andrew Mitchell

Support staff

April 18, 2024 at 14:16

Dear Hassan,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#392128 Copied
Tagged: fix woocommerce website, samsung browser compatibility, samsung internet browser issues, troubleshoot samsung browser, website loading problems, wordpress woocommerce themes
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The issue related to '‘Website not loading on Samsung Internet Browser’' has been successfully resolved, and the topic is now closed for further responses

Website not loading on Samsung Internet Browser

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