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Website mobile device problems - by donhetter

This topic has 20 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

donhetter

Participant

July 24, 2019 at 18:31

After viewing our website on mobile devices, we have a few questions.

1) on the footer menu, why is all the footer items, “fda statement, contact us, social media buttons” are positioned to the far left, which is fine. but the footer item, “hcg diet links is centered in the footer on mobile devices,

2) on the homepage on mobile devices, you can not see all of the 6 products, because there is black horizontal boxes that hover of all of the product images on the homepage. When you go to the shop page “buy hcg diet drops” again you can not see all of the 6 products, because there is black horizontal boxes that hover of all of the product images,

3) is it possible to make the logo on the mobile devices, bigger? because its very small on the samsung and iphone devices.

#217673 Copied Theme version: XStore | Responsive Multi-Purpose WooCommerce WordPress Theme WooCommerce version: Version 3.6.5

19 Answers

Olga Barlow

Participant

July 25, 2019 at 10:47

Hello,

1) Check now.
2) Keep this option enabled http://prntscr.com/ojtiyy to hide buttons. We’ll fix this issue in next theme update and you’ll be able to move the buttons to Disable column after the update.
3) I have added custom styles to increase the width. Check if this is ok for you.

Regards

#217697 Copied

donhetter

Participant

July 25, 2019 at 21:44

1 Logo is still very small on mobile devices. http://prntscr.com/ok34mn

If custom styles was add, please point us to where we can change the size of the logo for mobile devices.

2 Thank you ! any idea when the next update will come?

3 Not sure what changes was made but this it was it looks like now; http://prntscr.com/ok33tk

#217758 Copied

Olga Barlow

Participant

July 25, 2019 at 22:56

Hello,

1., 3. Clear the browser cache.

2. The new update will be able next week.

Regards

#217759 Copied

donhetter

Participant

July 26, 2019 at 21:41

Follow up questions

On the slider how do we remove the entire slider from being a clickable link? We only want the “Buy HCG” button to be clickable no the entire slider.

Is there a reason the “buy hcg” button is not appearing on mobile devices?

Thank you.

#217822 Copied

donhetter

Participant

July 28, 2019 at 19:59

Additional questions:

1 Is there a reason the “buy hcg” button is not appearing on mobile devices?

2 how do we make the “buy hcg” button on the slider clickable to a url shop page?

3 on the top header page, where it says “Phone: 1-800” is there a way to add a phone icon instead of the text “phone”

Thank you.

#217852 Copied

Olga Barlow

Participant

July 29, 2019 at 11:11

Hello,

Remove/ Add the link to slider edit slide option http://prntscr.com/olf1u6
1) Yes, because it’s disabled in button layer settings http://prntscr.com/olf3cf Enable if you want to show it for the mobile device.
2) Add the action for your button layer http://prntscr.com/olf415
3) Yes, edit the text widget content and use icon http://prntscr.com/olf6jw List of available XStore icons you can find here https://xstore.8theme.com/xstore-icons/
Also, you can use FontAwesome icons (enable FA support before use FA classes http://prntscr.com/olf7e0 )

Regards

#217891 Copied

Olga Barlow

Participant

July 29, 2019 at 11:11

Hello,

Remove/ Add the link to slider edit slide option http://prntscr.com/olf1u6
1) Yes, because it’s disabled in button layer settings http://prntscr.com/olf3cf Enable if you want to show it for the mobile device.
2) Add the action for your button layer http://prntscr.com/olf415
3) Yes, edit the text widget content and use icon http://prntscr.com/olf6jw List of available XStore icons you can find here https://xstore.8theme.com/xstore-icons/
Also, you can use FontAwesome icons (enable FA support before use FA classes http://prntscr.com/olf7e0 )

Regards

#217892 Copied

donhetter

Participant

August 12, 2019 at 22:34

With the new 8theme Core Plugin for Xstore theme
Version 1.2.3 will this update affect our themes or any of our store updates and customization?

I know in this above theme it was mentioned and shown in screenshot https://prnt.sc/ojtiyy about us turning off the hover on our homepage and product pages. We had a price hover over our images and it was fixed. Will this new update affect this or not?

#218974 Copied

Olga Barlow

Participant

August 13, 2019 at 16:31

Hello,

New theme and plugin update includes fix of this bug. So, after theme and plugin update go to Theme Options and disable hover buttons.

Regards

#219017 Copied

donhetter

Participant

August 19, 2019 at 14:46

After the update, We disabled the hover effect on mobile devices, http://prntscr.com/oumymn

Yet on mobile devices we got several complaint from customers, saying the hoover effect is still on the homepage, and shop page section, screenshots:

http://prntscr.com/oun89r

http://prntscr.com/oun7k6

#219444 Copied

Olga Barlow

Participant

August 19, 2019 at 15:10

Hello,

The version that you use is 5.4. The latest version is 5.5.2. You did not update theme.

Regards

#219448 Copied

donhetter

Participant

August 19, 2019 at 15:38

We updated it two weeks ago, you tell me where to update it again at.

#219456 Copied

donhetter

Participant

August 19, 2019 at 15:45

I reallly hope we don’t have to reload the entire https://themeforest.net/downloads and than unzip and upload the entire theme again on our woocommerce account.

#219458 Copied

Olga Barlow

Participant

August 19, 2019 at 18:22

Hello,

There are 2 ways to update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/:
– auto-update
– via FTP
Choose the most suitable for you.

If you provide us with Dashabrod and FTP access to your site we’ll be able to help you with theme update if you are not sure about this.

Regards

#219478 Copied

donhetter

Participant

August 20, 2019 at 18:20

Correction we download the new theme update but never updated the theme on our woocommerce account.

If we do update this theme will it effect any of the customization’s to the?

I will talk to my partner but we will probably prefer if you can update it for us.

#219569 Copied

Olga Barlow

Participant

August 21, 2019 at 09:02

Hello,

On your WooCommerce account? You need update theme at your WordPress installation, what WooCommerce account do you mean? If you did not make any changes in wp-content/themes/xstore folder then you don’t lose your customization.

Regards

#219603 Copied

donhetter

Participant

August 23, 2019 at 04:58

Why is it now when we got a plugin update for http://prntscr.com/owdetp it completely crashed our website? The website was down for two days now.

Now the website is back up after woocommerce deactivated this plugin but now our web-page is completely distorted for the last day: . http://prntscr.com/owdfp8. footer menu bar is distorted and missing the product section on the homepage.

#219786 Copied

donhetter

Participant

August 23, 2019 at 05:17

Update: when we update the plugin our dreamhost/word press account goes to this message: http://prntscr.com/owdgpd, we can not log in or even view our website.

Then our website when its not distorted as we shown earlier we get this message. http://prntscr.com/owdhyn

We was told to restore our website to a earlier backup and we did, we restored it to backup from the previous day. As of now the website is up and we can currently log into our dashboard, but why did the Xstore Version 1.2.7 cause our website and wordpress account to crash?

#219787 Copied

Olga Barlow

Participant

August 23, 2019 at 09:20

Hello,

Before every plugin update we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore core plugin but XStore theme first. Any core plugin update requires theme update to the latest version before the plugin update.

So, update your theme to version 5.6 first and after that proceed with the XStore core plugin update.

Regards

#219819 Copied
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