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Website looks very slow and lagging when scrolling on mobile

This topic has 6 replies, 3 voices, and was last updated 1 months, 4 weeks ago ago by Tony Rodriguez

  • Avatar: Mk
    Mk
    Participant
    April 18, 2025 at 23:00

    Hello guys
    I have premium wprocket activated and still when scrolling the website its slow and bloated and annoying to brows, i only added 20 products out of 2000 and already the website is slow specially on mobile,
    I have enabled link preload on WProcket but for some reason it doesn’t seem to work on this website while its blazing fast on other website using xstore too (roseberry.ae) (same hosting)

    when scrolling on the mobile there is a lag and small scroll always happen automatically when i stop scrolling my finger

    when first visiting the website the banners appear in a smaller size then expands a little also the drop down “products” takes few seconds to load

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #441187 Copied Theme version: 9.4.10
    5 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    April 21, 2025 at 07:34

    Dear @Mk,

    We hope this message finds you well.

    We have reviewed the performance of your website and found that while the mobile speed is within an acceptable range, the desktop performance is currently below optimal levels. You can view the detailed analysis here:
    https://pagespeed.web.dev/analysis/https-mkkitchens-com/gou5pfynx0?hl=en&form_factor=mobile

    To help improve your website’s performance, we recommend reviewing the following article, which provides useful insights and optimization tips:
    https://elementor.com/blog/wp-rocket/

    Please note that speed optimization falls outside the scope of our standard support services. However, we would be happy to assist you through our Customization Panel, which you can access at:
    https://www.8theme.com/account/#etheme_customization_panel

    Kindly be aware that customization services may incur additional charges.

    If you have any further questions or need additional assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #441297 Copied
    Avatar: Mk
    Mk
    Participant
    April 22, 2025 at 20:24

    Hi
    Thank you

    Files is visible for topic creator and
    support staff only.
    #441479 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 23, 2025 at 05:36

    Dear @Mk,

    We hope this message finds you well.

    Could you kindly provide further clarification regarding the issue shown in the screenshot you shared?

    Thank you for your assistance.

    Best regards,
    The 8Theme Team

    #441488 Copied
    Avatar: Mk
    Mk
    Participant
    April 24, 2025 at 01:02

    Please ignore it
    thanks

    #441651 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 24, 2025 at 01:03

    Dear Mk,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #441652 Copied
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