Website issue after admin login. - by sajjadali

This topic has 10 replies, 3 voices, and was last updated 7 years, 7 months ago ago by Robert Hall

  • Avatar: sajjadali
    sajjadali
    Participant
    August 6, 2016 at 19:01

    Hi.
    The website is running well but when i enter my ID and Password. on the same browser the site views change automatically.

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2016 at 08:26

    Hello,

    We glad the you using your theme.
    Please, provide admin panel access and we’ll fix it issue.

    Regards,
    Rose Tyler.

    Avatar: sajjadali
    sajjadali
    Participant
    August 9, 2016 at 13:57

    Hi,
    i am very thankful for your instant reply.

    it will be nice if you provide me your email address, Because i want to sent you screen short of the issue and also to send admin ID and Password.

    Because it should be very confidential.

    Thanks,

    Best regards,

    Sajjad Hussain Ali

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 9, 2016 at 15:16

    You can send it in Private Content, it is visible only for our technical support.

    Regards

    Avatar: sajjadali
    sajjadali
    Participant
    August 10, 2016 at 14:08

    Hi,

    i have send to my ID and Password.

    Please check it in the same browser when you login to admin.
    Please check Homepage, Categories and also Product page.

    Thanks,

    Best Regards,

    Sajjad Hussain Ali

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2016 at 14:21

    Hello,

    Please provide us with FTP credentials.

    Regards,
    Rose Tyler.

    Avatar: sajjadali
    sajjadali
    Participant
    August 10, 2016 at 15:14

    Hi,

    i have send you FTP credentials.

    Thanks,

    Best Regards,

    Sajjad Hussain Ali

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 10, 2016 at 17:25

    Hello,

    Please update the theme to the latest 2.9.1 version then check issue.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

    Don’t forget to make backup of the site before update.

    Here is video tutorial how to update theme.
    https://www.youtube.com/watch?v=KdWESIIPU1k
    (it’s for Legenda theme but the process is the same).

    Regards,
    Robert Hall

    Avatar: sajjadali
    sajjadali
    Participant
    August 16, 2016 at 06:39

    Hello,
    i have seen your provided video and i found it very helpful to me. As you said that to update woocommerece. but i found the woocommerece folder in /www/wp-content/themes/woopress and also in /www/wp-content/plugins.

    should i have to update from both folder or only one ?
    i asked you because some of the files are working from theme folder and some from plugins folder.

    Thanks you,

    Best regards,

    Sajjad hussain ali

    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 16, 2016 at 12:12

    Hello,

    You need update only in wp-content/themes/woopress folder.
    Also you have WooCommerce folder (in wp-content/themes/woopress) that you need remove first before theme update.

    Regards,
    Robert Hall

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