Return to previous page

Topic: Website issue after admin login.

sajjadali

Participant

August 6, 2016 7:01 pm

Hi.
The website is running well but when i enter my ID and Password. on the same browser the site views change automatically.
Site URL: hidden
Theme version: 2.9
WooCommerce version: 2.6.4

#135870 copied to clipboard

Like

Rose Tyler

Support staff

August 8, 2016 8:26 am

Hello,

We glad the you using your theme.
Please, provide admin panel access and we’ll fix it issue.

Regards,
Rose Tyler.

#135896 copied to clipboard

Like

sajjadali

Participant

August 9, 2016 1:57 pm

Hi,
i am very thankful for your instant reply.

it will be nice if you provide me your email address, Because i want to sent you screen short of the issue and also to send admin ID and Password.

Because it should be very confidential.

Thanks,

Best regards,

Sajjad Hussain Ali
Site URL: hidden
Theme version: 2.9
WooCommerce version: 2.6.4

#136132 copied to clipboard

Like

Rose Tyler

Support staff

August 9, 2016 3:16 pm

You can send it in Private Content, it is visible only for our technical support.

Regards

#136143 copied to clipboard

Like

sajjadali

Participant

August 10, 2016 2:08 pm

Hi,

i have send to my ID and Password.

Please check it in the same browser when you login to admin.
Please check Homepage, Categories and also Product page.

Thanks,

Best Regards,

Sajjad Hussain Ali
Site URL: hidden

Content is visible for topic creator and
support staff only.

#136245 copied to clipboard

Like

Rose Tyler

Support staff

August 10, 2016 2:21 pm

Hello,

Please provide us with FTP credentials.

Regards,
Rose Tyler.

#136248 copied to clipboard

Like

sajjadali

Participant

August 10, 2016 3:14 pm

Hi,

i have send you FTP credentials.

Thanks,

Best Regards,

Sajjad Hussain Ali
Site URL: hidden
Theme version: 2.9
WooCommerce version: 2.6.4

Content is visible for topic creator and
support staff only.

#136267 copied to clipboard

Like

Robert Hall

Support staff

August 10, 2016 5:25 pm

Hello,

Please update the theme to the latest 2.9.1 version then check issue.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Robert Hall

#136295 copied to clipboard

Like

sajjadali

Participant

August 16, 2016 6:39 am

Hello,
i have seen your provided video and i found it very helpful to me. As you said that to update woocommerece. but i found the woocommerece folder in /www/wp-content/themes/woopress and also in /www/wp-content/plugins.

should i have to update from both folder or only one ?
i asked you because some of the files are working from theme folder and some from plugins folder.

Thanks you,

Best regards,

Sajjad hussain ali
Site URL: hidden
Theme version: 2.9
WooCommerce version: 2.6.4

#136782 copied to clipboard

Like

Robert Hall

Support staff

August 16, 2016 12:12 pm

Hello,

You need update only in wp-content/themes/woopress folder.
Also you have WooCommerce folder (in wp-content/themes/woopress) that you need remove first before theme update.

Regards,
Robert Hall

#136839 copied to clipboard

Like

Viewing 10 results

1 through 10 (of 10 total)

You must be logged in to reply to this topic.Log in/Sign up

Topic: Website issue after admin login.

Usefull links

Did you know ?

Support Stats

Topic: Website issue after admin login.

Usefull links

Did you know ?

Support Stats

Log in to 8theme

Oops, looks like you don’t have access!

Please, enter the appropriate Envato purchase code below to create a topic on current forum