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Website is not working please check having critical error

This topic has 6 replies, 2 voices, and was last updated 9 months ago ago by Rose Tyler

M Arsal

Participant

August 9, 2023 at 10:37

please check why the website is not working and having critical error in it, resolve it on urgent basis, as It is my live sales e commerce website

Please, contact administrator
for this information.

#364059 Copied Theme version: 9.1.7

5 Answers

Rose Tyler

Support staff

August 9, 2023 at 10:55

Hello, M Arsal,

Thank you for contacting us and for using XStore.

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

As we can see, you updated Core plugin but not the theme. You renamed the theme, so you will need to update theme manually – https://xstore.helpscoutdocs.com/article/63-theme-update

Also, it seems you edited the functions.php file of the child theme, which also, can be the reason for the problem. Download child theme from this page https://www.8theme.com/downloads/ and compare functions.php files.

Kind Regards,
8theme team

#364060 Copied

M Arsal

Participant

August 9, 2023 at 11:15

plz make the theme update for me manually what credentials do you need let me know

#364062 Copied

Rose Tyler

Support staff

August 9, 2023 at 11:22

Hello, M Arsal,

You did changes in parent and child theme files, we can’t be responsible for custom changes.
In a result of parent theme update your custom changes will be overwritten, so create a backup first, then do the update by yourself in the next way:
– download XStore from https://www.8theme.com/account
– go to Appearance > Themes > Add new > Upload and Install the archive (Replace active with uploaded). In a result, XStore on your site will be updated.

Kind Regards,
8theme team

#364065 Copied

M Arsal

Participant

August 9, 2023 at 11:23

why it is not showing to update in the theme or update section at first, who is responsible for this?

#364067 Copied

Rose Tyler

Support staff

August 9, 2023 at 11:34

Hello, M Arsal,

We regret to inform you that we believe you are responsible for the current situation, because you did changes in the files (which exactly we can’t know).

Kind Regards,
8theme team

#364071 Copied
Tagged: critical error solutions, fix not working website, woocommerce website troubleshooting, wordpress error fixing, wordpress woocommerce errors
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