Website Header not working, when adding options via the header builder.

This topic has 6 replies, 3 voices, and was last updated 1 year, 10 months ago ago by Olga Barlow

  • Avatar: Amvisible
    Amvisible
    Participant
    April 8, 2022 at 07:39

    I’ve used the Xstore header before and decided to remove and switch to elementor’s to see what’s better, and I decided only to add Xstore mobile header for now, but when i started building the header – nothing happened..

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2022 at 08:17

    Hello,

    Could you record a video of the problem and provide temporary wp-admin access?

    Regards

    Avatar: Amvisible
    Amvisible
    Participant
    April 8, 2022 at 08:36
    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2022 at 13:15

    I can’t log in – https://prnt.sc/Xp1mPkBbINAO Please check.

    Regards

    Avatar: Amvisible
    Amvisible
    Participant
    April 11, 2022 at 01:52

    I told you how to log in… please follow the steps because wordpress login is disabled in my site

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 11, 2022 at 19:55

    Hello,

    1) I have logged in but once I try to check themes or any other menu item I face a redirect https://gyazo.com/37bb8a0f3f7bdd623d567cdec60945b1
    2) You created header using Elementor https://prnt.sc/mkUgecAZKPqv So, our header builder does not work. Remove Elementor headers if you want to use our header builder.

    Regards

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