Return to previous page

Website Caching breaking registration Captcha image

This topic has 6 replies, 2 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

f1websites

Participant

February 18, 2015 at 11:16

Hi

On our live site we have found that our website caching plugin tends to break the Captcha image in the dropdown registration Captcha image after a time.

We want to check if you had any ideas how to get around this, or any planned updates to the Royal theme to fix this.

Regards

Clyde Thomas

#43273 Copied

5 Answers

Eva Kemp

Support staff

February 18, 2015 at 18:42

Hello,

Please provide us with full access to wp-admin panel.

Thank you.
Regards,
Eva Kemp.

#43482 Copied

f1websites

Participant

March 19, 2015 at 20:53

I’m sorry that my colleague did not follow up on this ticket earlier. Please allow me to take it from here.

We have been working with WP SuperCache and found that it breaks the captcha images in the Register pull down quick menu in the top bar.

Credentials for our test site are in the private reply part.

The caching plugin is currently turned off, feel free to turn it on. Also, if updates need to be made, you can make them. Please just tell me what has changed in the end 🙂

Thanks & regards,
– Frank

Please, contact administrator
for this information.

#51026 Copied Theme version: 1.6.1 WooCommerce version: 2.2.11

Eva Kemp

Support staff

March 20, 2015 at 14:15

Hello,

Please give us full permissions to be able to view all settings in wp-admin panel.

Thank you.
Regards,
Eva Kemp.

#51215 Copied

f1websites

Participant

March 20, 2015 at 16:29

Sorry about that! It’s set correctly now.

#51280 Copied

Eva Kemp

Support staff

March 20, 2015 at 17:17

Hello,

I’ve activated Cache plugin and as I see captcha is working fine:
http://storage2.static.itmages.com/i/15/0320/h_1426868117_6834713_44d4b7c209.png

I’ve registered a new account successfully.
Could you please describe the issue with more details and provide us with screenshots?

Thank you.
Regards,
Eva Kemp.

#51301 Copied
Viewing 6 results - 1 through 6 (of 6 total)