Webshop questions - by irish - on WordPress WooCommerce support

This topic has 45 replies, 4 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

  • Avatar: Eva
    Eva Kemp
    Support staff
    May 16, 2016 at 07:38

    Hello,

    Some plugin is causing the issue.
    Disable them one by one to find it out.

    Unfortunately custom sidebar can’t be set for different categories.

    Regards,
    Eva Kemp.

    Avatar: irish
    irish
    Participant
    May 17, 2016 at 08:58

    Hi Eva,

    You’re right, it is the W3 Caching Plugin.
    Do you have an other option for a caching plugin working with your theme?

    The website is loading really slow and we did everything we could. Any idea’s?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 17, 2016 at 09:22

    Hello,

    This plugin works with our theme. Other clients use it without any problems.
    Please check if you configured it correctly
    http://www.wpbeginner.com/plugins/how-to-install-and-setup-w3-total-cache-for-beginners/
    https://code.tutsplus.com/tutorials/configuring-w3-total-cache-general-settings-i–cms-20920

    Best regards,
    Jack Richardson.

    Avatar: irish
    irish
    Participant
    May 17, 2016 at 09:35

    Hi Jack,

    Thank you, i will do that.

    When i screen the webshop in GTMetrix.com it say:

    Defer parsing of JavaScript
    1.6MiB of JavaScript is parsed during initial page load. Defer parsing JavaScript to reduce blocking of page rendering.

    I have this problem with every shop i made with this theme. how can i fix this?

    Avatar: Eva
    Eva Kemp
    Support staff
    May 17, 2016 at 12:56
    Avatar: irish
    irish
    Participant
    May 25, 2016 at 10:54

    Hello,

    We have a really strange issue on our webshop! All the prices of the products live their own lives. When i add a product and give it a price like € 10,-, it said € 16,- on the desktop and € 13,- on the mobile. What the… How is this possible?

    For example look at this product: https://www.toejoesieraden.nl/product/armbanden-set-voor-moeder-dochter/
    In the shop : € 18,25 (good)
    In product page: € 15.08 (wrong)
    In cart: € 18,25 (good)

    And a other problem is the price problems on the desktop and mobile. For example look at: https://www.toejoesieraden.nl/product-categorie/cadeaubon/

    On the desktop is everything good. Those are giftcards.
    On the mobile is the card in stead of €10,- all of an sudden € 8.26

    Can you help me please??

    Avatar: Eva
    Eva Kemp
    Support staff
    May 25, 2016 at 12:45

    Hello,

    Try to disable all 3rd-party plugins and check if the issue still persists.
    Also check it with default Woocommerce theme Storefront. Does it happen there too?

    Regards,
    Eva Kemp.

    Avatar: irish
    irish
    Participant
    May 26, 2016 at 12:56

    Hi Eva,

    I think it’s W3 Caching plugin. But how can i use this then? Because you recommended this plugin but this a really big problem. I deactivated it now but i need it for the speed of the webshop. What can i do now?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 26, 2016 at 13:34

    Hello,

    Have you followed the instructions regarding W3 Total Cache plugin http://www.wpbeginner.com/plugins/how-to-install-and-setup-w3-total-cache-for-beginners/
    https://code.tutsplus.com/tutorials/configuring-w3-total-cache-general-settings-i–cms-20920
    provided in the previous post?

    Best regards,
    Jack Richardson.

    Avatar: irish
    irish
    Participant
    November 7, 2016 at 10:27

    Hello,

    When someone wants to leave a review on a product, they don’t see a keyboard on there mobile screen. Can this be fixed?

    Avatar: Eva
    Eva Kemp
    Support staff
    November 7, 2016 at 11:33

    Hello,

    Please show a page where the issue persists.

    Regards,
    Eva Kemp.

    Avatar: irish
    irish
    Participant
    November 18, 2016 at 13:42

    Hi Eva,

    Just the review option with every product. SO go to a product on mobile an add an review. The keyboard does not show.

    Avatar: Eva
    Eva Kemp
    Support staff
    November 18, 2016 at 18:41

    Hello,

    Please add this code in Custom CSS for mobile section:

    .single-product-sidebar {
        display: inline-block;
    }

    After that check Reviews section.

    Regards,
    Eva Kemp.

    Avatar: irish
    irish
    Participant
    August 10, 2017 at 11:05

    Hello!

    I have 1 question; The logo goes over the “menu-button” on the mobile screen, so i can’t click on the menu. How can i fix this?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 12:05

    Hello,

    Try to add this code in Custom css for mobile:

    .header-logo img {
        max-width: 55%;
        margin-left: 18%;
    }

    Regards

    Avatar: irish
    irish
    Participant
    August 11, 2017 at 11:22

    Hi!

    Perfect, on mobile it works. But now the logo on the desktop is also smaller, and thta’s nog the meaning of it

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2017 at 12:07

    Code from “Custom CSS for mobile” area works only for mobile and can’t make an effect on desktop view of elements.

    Regards

    Avatar: irish
    irish
    Participant
    August 14, 2017 at 09:30

    Hi Rose,

    Sorry but it does not work 🙁

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 09:54

    Hello,

    Please clear cache and then check. If it doesn’t help then provide me a screenshot for better understanding.

    Regards

    Avatar: irish
    irish
    Participant
    August 14, 2017 at 16:32

    Hi Rose,

    Yes we did, nothing helped.

    Main problem: on mobile, the menu is not clickable -> logo is too big.

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