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.webp image doesn’t support zoom option

This topic has 8 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Sayeed

  • Avatar: Sayeed
    Sayeed
    Participant
    June 6, 2021 at 17:45

    I am using .webp image for my product picture. In single product page the zoom facility of product gallery doesn’t work with .webp image. if i use jpg or png zoom facility works fine.

    #290093 Copied Theme version: 7.2.10 WooCommerce version: 5.3.0
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2021 at 13:07

    Hello,

    Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    #290140 Copied
    Avatar: Sayeed
    Sayeed
    Participant
    June 7, 2021 at 15:43

    here is your require information

    Please contact administrator
    for this information.
    #290165 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 08:42

    Hello,

    You gave us access to empty directory https://gyazo.com/725322dabafe363a6a963fe998c62925
    We need access to your WP installation. Provide us with correct FTP access, please.

    Regards

    #290234 Copied
    Avatar: Sayeed
    Sayeed
    Participant
    June 8, 2021 at 14:13

    Sorry for this. Try now

    #290284 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 16:50

    Hello,

    This time it works. I passed your issue to our developers.
    I’ll inform you once they fix the problem. We have a lot of requests, so take my apologies for the possible delay.

    Regards

    #290305 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 15, 2021 at 08:38

    Hello,

    We checked the issue with the default Storefront theme and it also did not work. webp format is not allowed in WP by default. So, we installed Support WebP and regenerated thumbnails. After that zoom works fine. Check the products.

    Regards

    #290949 Copied
    Avatar: Sayeed
    Sayeed
    Participant
    June 15, 2021 at 10:13

    Thanks Buddy

    #290954 Copied
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The issue related to '‘.webp image doesn’t support zoom option’' has been successfully resolved, and the topic is now closed for further responses

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