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We need to revert back to the old styles before Christmas, data in private section not available

This topic has 8 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Andrew Mitchell

Bas Kling

Participant

December 31, 2023 at 15:20

Hello Rose,

We need to revert back to the previous styles (footer background) but are unable to pull up the offered solution in the private section anymore (https://www.8theme.com/topic/unable-to-change-the-footer-background-image-for-mobile/#post-376140)
Can you please assist?

#378120 Copied

7 Answers

Rose Tyler

Support staff

January 1, 2024 at 10:45

Hello, Bas Kling,

Thank you for getting in touch with us.

Kindly proceed to clear your browser’s cache before attempting to access the Private Content again. Should the issue persist, we would request that you grant us access to your account through the Private Content section. This will enable us to investigate the matter more thoroughly.

Kind Regards,
8theme team

#378165 Copied

Bas Kling

Participant

January 2, 2024 at 11:04

Hello Rose,

cache was cleared. Other private sections are viewable, just not this particular one.

Please contact administrator
for this information.

#378289 Copied

Rose Tyler

Support staff

January 2, 2024 at 15:35

Hello, Bas Kling,

The issue has been resolved. We kindly ask that you clear your cache and verify the accessibility of the Private Content.

Kind Regards,
8theme team

#378333 Copied

Bas Kling

Participant

January 2, 2024 at 20:30

I’ve managed to pull up the response again, thanks!

That said, when applying the same code, both for desktop and mobile separately, mobile seems to work fine, showing a marble bg, but the desktop however still shows plain black instead of the picture. The class should work. Can you please doublecheck?

p.s.
The image is also defines in the customizer but for some reason, doesn’t show (just black color)

Please contact administrator
for this information.

#378361 Copied

Rose Tyler

Support staff

January 3, 2024 at 08:50

Hello, Bas Kling,

We appreciate your prompt response.

We would like to inform you that we have configured the following settings for the Footer background image: https://prnt.sc/oOcs_hOe9ilT. We kindly ask you to clear your cache and verify the changes.

Kind Regards,
8theme team

#378395 Copied

Bas Kling

Participant

January 3, 2024 at 13:34

Those settings were already used, but I think it was a caching problem after all.
Clearing it doesn’t always clear it 😉

Thanks!

#378426 Copied

Andrew Mitchell

Support staff

January 3, 2024 at 13:34

Dear Bas Kling,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#378427 Copied
Tagged: christmas woocommerce styles, old wordpress themes, private section accessibility, revert woocommerce themes, wordpress data privacy
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We need to revert back to the old styles before Christmas, data in private section not available

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