We have problems with the template fonts

This topic has 17 replies, 3 voices, and was last updated 1 year, 8 months ago ago by Olga Barlow

  • Avatar: montse
    montse
    Participant
    July 5, 2022 at 11:30

    we have problems with the template fonts “catamaran” , with safari we see it well we see it badly with chrome

    Please, contact administrator
    for this information.
    16 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2022 at 11:37

    Hello,

    Connect to your site using FTP and remove wp-content/fonts/catamaran/ folder. After that go to Theme Options > Typography > re-select font and save settings.

    Regards

    Avatar: montse
    montse
    Participant
    July 5, 2022 at 14:03

    we deleted the folder, we changed typografy but we still have the same problem

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2022 at 14:09

    Hello,

    Could you provide temporary wp-admin and FTP access?

    Regards

    Avatar: montse
    montse
    Participant
    July 5, 2022 at 14:34

    access

    Please contact administrator
    for this information.
    Avatar: montse
    montse
    Participant
    July 5, 2022 at 14:44

    FTP access

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2022 at 14:50

    Hello,

    We need FTP host, FTP username and FTP pass.

    Regards

    Avatar: montse
    montse
    Participant
    July 5, 2022 at 15:33

    ftp host

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 5, 2022 at 17:31

    Hello,

    Check now, please.

    Regards

    Avatar: montse
    montse
    Participant
    July 5, 2022 at 17:43

    cache

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 5, 2022 at 17:47

    Hello,

    Here is what I see https://gyazo.com/24a1f3c798118cc0ef45935f51183c47
    It seems ok, nope?

    Regards

    Avatar: montse
    montse
    Participant
    July 5, 2022 at 17:51

    yes is perfect, thank you very very much!!!!!!!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 5, 2022 at 18:14

    Hello,

    You are welcome.

    Regards

    Avatar: montse
    montse
    Participant
    July 6, 2022 at 16:44

    unfortunately with Chrome, we keep seeing the site with the wrong font

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 6, 2022 at 17:18

    Hello,

    Try to clear browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

    Do you still have a problem with font after that?

    Regards

    Avatar: montse
    montse
    Participant
    July 6, 2022 at 17:57

    you are magic!!!!! thank you very very much!!! now is ok!!!!!!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 6, 2022 at 18:42

    Hello,

    You are welcome.

    Regards

  • Viewing 17 results - 1 through 17 (of 17 total)

The issue related to '‘we have problems with the template fonts’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.