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We are having trouble with the variation gallery.

This topic has 8 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Luca Rossi

Şali

Participant

October 9, 2025 at 10:55

Hello, we have products with variations. When we first click on the image when we enter the product, it opens as a gallery, but when we select any variation, it goes directly to the variation image path. For example, here at https://meyclub.com.tr/urun/bentner-pantolon/ , if we select the size 30 color khaki, clicking on the first image doesn’t open as a gallery but goes directly to the image path:
https://meyclub.com.tr/storage/2025/10/BENTNER-haki.jpg
Please support.

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#456840 Copied

7 Answers

Luca Rossi

Support staff

October 9, 2025 at 14:12

Dear @Şali,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you!

#456870 Copied

Şali

Participant

October 10, 2025 at 08:28

Hi,

Regards.

Please contact administrator
for this information.

#456910 Copied

Luca Rossi

Support staff

October 10, 2025 at 08:52

Hello @Şali,

Could you please clear the cache and check again?

Thank you.

Best regards,
The 8Theme Team

#456917 Copied

Şali

Participant

October 10, 2025 at 09:31

Hi,

Yes, my problem is solved. Thank you. So, what was the cause?

Regards.

#456923 Copied

Luca Rossi

Support staff

October 10, 2025 at 09:32

Hello @Şali,

This feature was disabled by default in our XStore theme.
We have now activated it on your website.

Best regards,
The 8Theme Team

#456925 Copied

Şali

Participant

October 10, 2025 at 09:45

Hi,

Where can we activate/deactivate it? Xstore was enabled in the settings as a variation gallery, but is there a different location?

Regards.

#456928 Copied

Luca Rossi

Support staff

October 10, 2025 at 09:50

Hello @Şali,

This is included in the XStore source code.

We will forward this matter to our development team, and it may be addressed in one of the upcoming updates.

Best regards,
The 8Theme Team

#456929 Copied
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The issue related to '‘We are having trouble with the variation gallery.’' has been successfully resolved, and the topic is now closed for further responses

We are having trouble with the variation gallery.

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