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Wc_get_related_products ( error in woocommerce logs )

This topic has 14 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Plethora

Plethora

Participant

August 20, 2025 at 07:12

This error is in the WooCommerce logs after the update.

I am using this plugin https://wordpress.org/plugins/wpc-custom-related-products/
but the error is from the theme because when I am changing the product limit, it is changing in error logs as well.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#453075 Copied

13 Answers

Jack Richardson

Support staff

August 20, 2025 at 09:03

Hello @Plethora,

Thank you for reaching out.

Could you please provide us with the steps to reproduce the issue? Additionally, we would appreciate it if you could share the URL of the product that triggered the error.

We have also noticed that the plugin you mentioned is not widely used, which may be contributing to the issue—specifically, it might be applying incorrect value types to WooCommerce hooks.

We look forward to your response.

Best regards,
The 8Theme Team

#453094 Copied

Plethora

Participant

August 20, 2025 at 09:33

suggest a free alternative to the plugin?

#453102 Copied

Jack Richardson

Support staff

August 20, 2025 at 12:51

Hello @Plethora,

Thank you for reaching out to us.

At this time, we have not yet explored plugins that offer the specific features you mentioned. We kindly encourage you to review the available options and share your feedback with us. Your insights will be valuable in helping us provide more informed recommendations to our customers in the future, should similar inquiries arise.

However, if you would like us to investigate an issue related to the current plugin, please provide the URL where the error occurs, along with wp-admin and FTP access to the affected website. This will allow our team to examine the issue more thoroughly.

Best regards,
Jack Richardson
The 8Theme Team

#453129 Copied

Plethora

Participant

August 20, 2025 at 15:27

it is occurring while visiting any single product page. I have shared staging site US and PASS.

Please contact administrator
for this information.

#453145 Copied

Jack Richardson

Support staff

August 21, 2025 at 06:02

Hello @Plethora,

I hope this message finds you well.

We kindly request that you provide us with the correct FTP access credentials, as the information previously shared includes only the wp-admin access.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

#453174 Copied

Plethora

Participant

August 21, 2025 at 06:48

please find the details.

Please contact administrator
for this information.

#453176 Copied

Jack Richardson

Support staff

August 21, 2025 at 07:22

Hello @Plethora,

We hope this message finds you well.

We have attempted to manually configure the related products using your plugin, and we have also verified that the products are assigned to the “Related Products” category. However, we are not seeing any related products displayed on the frontend.

Could you kindly assist us by configuring a product that correctly displays the related products section on the frontend? Additionally, we would appreciate it if you could provide us with the URL of that product so we can better understand the expected behavior and identify what might need to be adjusted on our end.

Thank you in advance for your support.

Best regards,
Jack Richardson
The 8Theme Team

#453179 Copied

Plethora

Participant

August 21, 2025 at 08:26

( Frequently Bought Together ) are the products coming from related products. we just renamed the heading.

Please contact administrator
for this information.

#453184 Copied

Jack Richardson

Support staff

August 21, 2025 at 09:27

Hello @Plethora,

We hope this message finds you well.

Kindly check the issue now. Additionally, we have applied the fix to your live website as well.

Best regards,
Jack Richardson
The 8Theme Team

#453193 Copied

Plethora

Participant

August 21, 2025 at 09:51

can you please share the issue, and I won’t lose this after the new update?

#453196 Copied

Plethora

Participant

August 21, 2025 at 09:54

there is one more issue in the checkout page, in rlt language, I am unable to see the headings of the required information.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#453197 Copied

Jack Richardson

Support staff

August 21, 2025 at 11:13

Hello @Plethora,

Thank you for reaching out.

We would like to inform you that the fix will be included in the next update. However, we are unable to share specific details regarding the fix, as it involves changes made across multiple files.

To help us manage our support time more efficiently, we kindly ask that you create separate topics for different questions. Additionally, we recommend reviewing the translations you have applied to ensure that the relevant texts are properly translated and not left empty.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

#453203 Copied

Plethora

Participant

August 22, 2025 at 07:05

Thanks for the support! My topic “wc_get_related_products ( error in woocommerce logs )” has been successfully resolved.

#453253 Copied
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The issue related to '‘wc_get_related_products ( error in woocommerce logs )’' has been successfully resolved, and the topic is now closed for further responses

Wc_get_related_products ( error in woocommerce logs )

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