Waste of time and money after purchased the theme

Dear, Naeem,

Thank you for contacting us and for choosing the XStore theme. We are sorry to hear that you are experiencing difficulties with the theme builder and theme options.

Please provide us with temporary WordPress admin access (URL, username, and password) in a private message so that our technical team can check the issue directly and assist you in resolving it as soon as possible. Additionally, let us know which demo you are trying to import and what specific problems you are facing during the process.

We appreciate your patience and understanding, and we will do our best to help you get everything working properly.

Best Regards,
8Theme’s Team

Hi, Naeem,

Thank you for reaching out to us.

We are sorry to hear that you are experiencing some issues, and we are here to assist you.

To help us better understand and resolve the problem, please record a video showing the issue and the steps that lead to it. You can upload the video to a file-sharing service, for example, https://fex.net/, and share the link with us.

Your site is in maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access?

We do not offer call support, but we are always ready to assist you here.

We suspect that there might have been a misunderstanding. For example, you may have tried to edit the header settings through the theme options, but the changes did not take effect because the new header builder has a higher priority https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Private Content

Warm Regards,
The 8Theme Team