• 

  A

  Participant

  May 14, 2015 at 16:51

  Hello,

  I tried updating my site to the latest version of Visual Composer(4.5.1), but when I did all content created with the previous version of the plugin was no longer visible. And, when I reverted to the version I had before, everything was working fine once again.

  Please note, I have already contacted the plugin author and was instructed to contact you.

  Thanks for your help!

  #63973 Copied Theme version: 2.7
  3 Answers
  

  Eva Kemp

  Participant

  May 14, 2015 at 17:07

  Hello,

  May we update the plugin?
  Please confirm you have back up of your files and database.
  Also provide us with wp-admin panel and FTP credentials.

  Thank you.
  Regards,
  Eva Kemp.

  #63979 Copied
  

  A

  Participant

  May 14, 2015 at 19:48

  Ok, great. I have verified that there are recent back ups for the site and database, please move forward with the update. See login credentials below:

  Please, contact administrator
  for this information.

  #64011 Copied
  

  Eva Kemp

  Participant

  May 14, 2015 at 21:11

  Hello,

  I’ve updated Visual Composer plugin and don’t see any issues with the site.
  Please clear browser cache and check.

  Regards,
  Eva Kemp.

  #64036 Copied
• Viewing 4 results - 1 through 4 (of 4 total)