Return to previous page

Visual Composer Spinning wheel of death - by michaelalbee

This topic has 7 replies, 3 voices, and was last updated 7 years, 9 months ago ago by Olga Barlow

michaelalbee

Participant

June 29, 2016 at 05:56

I’m unable to use Visual Composer after my site updated to WordPress 4.5.3. The loading animation just spins and spins.

You have the latest version of WordPress.

If you need to re-install version 4.5.3–en, you can do so here or download the package and re-install manually:

Re-install Now Download 4.5.3–en Hide this update

This localized version contains both the translation and various other localization fixes. You can skip upgrading if you want to keep your current translation.

Plugins

Your plugins are all up to date.

Themes

Your themes are all up to date.

Translations

Your translations are all up to date.

#131523 Copied Theme version: 1.1

6 Answers

Olga Barlow

Support staff

June 29, 2016 at 08:21

Hello,

Provide, please, admin panel and FTP access to your site in the Private Content area and we’ll check.

Regards

#131545 Copied

michaelalbee

Participant

June 30, 2016 at 01:04

included in priv.

Please, contact administrator
for this information.

#131795 Copied Theme version: 1.1

michaelalbee

Participant

June 30, 2016 at 04:35

On the frontend editor … I’m receiving this error message:

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 88 bytes) in /home/ggosnell30/public_html/GCABRANDS.COM/wp-content/plugins/js_composer/include/classes/shortcodes/vc-posts-slider.php on line 7

There is plenty of memory available on my hosting account … and googling around tells me that it’s an infinite loop. Please HELP! I’m supposed to launch on Friday!

#131803 Copied

Olga Barlow

Support staff

June 30, 2016 at 07:46

Hello,

To solve this problem, please, choose one of the following ways:
1) Contact your hosting provider and increase PHP memory limit that will be enough to use VC frontend editor
2) Use backend VC editor instead of frontend http://prntscr.com/bmwyj9
3) Disable third-party plugins that need too much memory. For example, I have disabled color swatch and editor works fine. Besides, we have excluded this plugin from our theme package beginning from version 1.0.1 because it has some problems and we don’t support it anymore.

Regards

#131813 Copied

quoc2005

Participant

July 1, 2016 at 05:11

I am having exact same issue please help

Thanks

Please, contact administrator
for this information.

#132017 Copied Theme version: Xstore

Olga Barlow

Support staff

July 1, 2016 at 08:17

Hello, @quoc2005

Could you also provide admin panel access and correct FTP credentials? What PHP Memory limit do you have?

Have you tried one of the steps above?

Regards

#132038 Copied
Viewing 7 results - 1 through 7 (of 7 total)