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Visual Composer Single Image not saving/retaining Link.

This topic has 21 replies, 3 voices, and was last updated 9 years, 8 months ago ago by chup

chup

Participant

September 5, 2015 at 07:53

Hi, when I add an image using the Single Image Visual Composer block, it does not retain the link I place for it (link that should open when image is clicked). It just does not get saved no matter what.

Please, contact administrator
for this information.

#84738 Copied

20 Answers

Jack Richardson

Support staff

September 5, 2015 at 08:51

Hello,

Please update the theme to the latest version 2.9.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

If the issue still persists please provide us with FTP credentials.

Best regards,
Jack Richardson.

#84755 Copied

chup

Participant

September 5, 2015 at 19:08

thanks for the reply. had tried but doesn’t really work, ftp info as enclosed.

Please, contact administrator
for this information.

#84847 Copied

Jack Richardson

Support staff

September 7, 2015 at 10:11

Hello,

May we reupload parent theme?
Have the changes been made only in the child theme?

Best regards,
Jack Richardson.

#84967 Copied

chup

Participant

September 7, 2015 at 13:40

Hi Jack,

Yes you may upload and try again.

2 changes had been make to the them folder for the child theme to work
1) Do note that the 1st 10 line of style.css is updated in the orginal files
2) folder name is change from legenda to ul

Thanks

#85050 Copied

Jack Richardson

Support staff

September 7, 2015 at 14:11

Hello,

I’ve reuploaded theme files. Please check Visual Composer editor now. I renamed your style.css to style.css_old in wp-content/themes/ul directory.

Best regards,
Jack Richardson.

#85064 Copied

chup

Participant

September 7, 2015 at 14:42

Hi Jack,

Thanks for the update, seem to fixed the problem.

1) May i double check what you have done? i try to delete the whole theme files and update again, but doesn’t seem to fix the issue

2) after you fix, there seem to be a longer gap inbetween all existing content, see this screen for what i meant
https://www.dropbox.com/s/7gvcmvxzu9z9zf3/screen_-_150907.1.jpg?dl=0

Any idea what cause this?

#85075 Copied

Jack Richardson

Support staff

September 7, 2015 at 19:03

Hello,

I reuploaded vc.php file in wp-content/themes/ul/framework directory. Please check Visual Composer editor again.
I removed separate row and added Widgetised Sidebar element prepending Text bock in the column http://storage4.static.itmages.com/i/15/0907/h_1441648670_5917600_7b58ac2a73.png . Now the gap is removed. Clear browser cache and check.

Best regards,
Jack Richardson.

#85154 Copied

chup

Participant

September 8, 2015 at 18:16

Hi Jack,

I cant help but notice, after your update, there seem to be an increase in padding between column and row, do see this screen for what i meant
https://www.dropbox.com/s/el0kj4ziuaebuh5/screen_150909.1.jpg?dl=0

All the gap between the column wasn’t there before your update. Is this normal?

#85478 Copied

chup

Participant

September 8, 2015 at 18:19

I did a quick test, i replace with a older version of the vc.php files, and the extra gap in column n row is disppear

#85479 Copied

chup

Participant

September 8, 2015 at 18:38

Update:
We download the latest theme again, and replace the vc.php files
1) the extra gap in column n row is disappear
2) the static image cannot be save problem re-appear again

#85487 Copied

chup

Participant

September 9, 2015 at 06:13

Hi,

1) we had rename back the theme to “legenda”, but doesn’t work also.

2) reverting back to the original “Twenty Fifteen” had avoided the bug issue, so problem not with visual composer plugin also

3) we had try deactivate all plugin except visual composer, cant work also, so plugin conflict is ruled out too.

any help please?

#85527 Copied

Jack Richardson

Support staff

September 9, 2015 at 10:14

Hello,

Please clear browser cache and check Visual Composer editor now.

Best regards,
Jack Richardson.

#85597 Copied

chup

Participant

September 9, 2015 at 15:58

Hi Jack,

I think you still doesn’t understand what i mean.

In summary, your special vc.php files is DIFFERENT from the vc.php in the version theme download package. Although your special fix solve the single images issue, but with future update, it will be overwrite and the problem will come back again. Also, with this fix, all the layout is wrong, extra padding is adding to all column.

Do see this screen for what i meant

Screen 1, original v2.9 vc.php files, single image cannot be save, but no problem with layout
https://www.dropbox.com/s/um8b2saqf9spko1/screen_150909.1_part1.jpg?dl=0

Screen 2, special vc.php files, single image CAN be save, but layout is screw up
https://www.dropbox.com/s/30mwr6yai94z9t6/screen_150909.1_part2.jpg?dl=0

Probably from here can advise further?

#85715 Copied

Eva Kemp

Participant

September 9, 2015 at 16:12

Hello,

The edited vc.php file will be added to the new theme version too, so you’ll have it after theme update. You can remove extra padding values in the row settings.

Regards,
Eva Kemp.

#85720 Copied

chup

Participant

September 9, 2015 at 16:21

Hi Eva,

I do not what to remove the extra padding now, then have to add in the padding value again with the next update.

It is very obvious this fix have problem. Probably you can provide a total solution instead of a quick fix?

#85722 Copied

chup

Participant

September 9, 2015 at 16:22

I’m pretty sure the extra padding is a mistake in this vc.php file.
been trying all the different version of legenda and there is no such error.

#85723 Copied

chup

Participant

September 9, 2015 at 17:57

even if i’m ok to remove the padding, there is NOTHING to be remove, see this screen for what i meant
https://www.dropbox.com/s/2ofqlzaockckhwk/screen_150910.1.jpg?dl=0

#85742 Copied

chup

Participant

September 10, 2015 at 17:33

downgrading visual composer plugin to a lower version seem to solve the problem.

Apparently the theme is having conflict with the latest version of visual composer 4.7

#86025 Copied

chup

Participant

September 10, 2015 at 18:31

is there anyway i can download visualcomposer 4.6.2 to temporary get the website up and running while waiting for a permanent fix to be found?

#86036 Copied

chup

Participant

September 10, 2015 at 19:40

already got visualcomposer 4.6.2

waiting for a perm fix

#86054 Copied
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Visual Composer Single Image not saving/retaining Link.

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