Visual composer problems - by mindthesign

This topic has 7 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

  • Avatar: mindthesign
    mindthesign
    Participant
    January 27, 2015 at 15:20

    Hi, I’ve just updated Royal theme and all plugins to the last version. I have big problems with visual composer, it doesn’t work, I can’t edit the pages I’ve created. Please I need your support quikly. Can you help me please?

    Anna

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: mindthesign
    mindthesign
    Participant
    January 27, 2015 at 15:28

    Sorry, I forgot your admin panel access (see in Private content)

    Thank you very much!

    Anna

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    January 27, 2015 at 15:29

    Hello,

    Do you enable all Content Types in Settings->Visual Composer? If no, please do it and check your pages.

    Regards,
    Robert Hall.

    Avatar: mindthesign
    mindthesign
    Participant
    January 27, 2015 at 15:45

    Hi,
    yes I do! From post to testimonials.

    Anna

    Avatar: Eva
    Eva Kemp
    Support staff
    January 27, 2015 at 16:11

    Hello,

    Now your site is giving Internal Server Error. Are there any problems at your host?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: mindthesign
    mindthesign
    Participant
    January 27, 2015 at 16:56

    Hello,
    recently I could see the site and backend regularly.
    I can still see the web space (all files) through filezilla program.
    I’ll ask to my host provider. Have you changed something?
    Thank you.

    Anna

    Avatar: Eva
    Eva Kemp
    Support staff
    January 27, 2015 at 17:46

    Hello,

    We haven’t changed anything, but still see “500 error”.

    Thank you.
    Regards,
    Eva Kemp.

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