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  dmpelegris@vrisko.gr

  Participant

  April 28, 2017 12:44 pm

  Dear Sir/Madame,

  After updating your theme to today’s latest version 3.00 Visual Composer plugin stopped working properly.

  I have tried deactivating all plugins except Visual Composer and the issue still occurs. I have tried removing and re-installing the the Theme and the issue persists.

  If I change theme to the default wordpress ones and the issue is resolved. So I came to conclusion there is a bug in the latest update of the theme.

  Can you please provide a solution for this??
  I am sending you a screenshot of our admin panel
  http://bigproject1.wpengine.com/wp-content/uploads/2017/04/composer_elements_problem.jpg

  Site URL: hidden

  Theme version: 3.00

  WooCommerce version: 3.0.4

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  dmpelegris@vrisko.gr

  Participant

  April 28, 2017 12:58 pm

  I forgot to mention that every single plugin is up to date, as well as wordpress.

  Thank you in advance,
  Dimitris

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  Rose Tyler

  Support staff

  April 28, 2017 1:09 pm

  Hello,

  Thank you for using our theme!
  Please provide us with wp-admin credentials in private content area.

  Regards,
  Rose Tyler.

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  dmpelegris@vrisko.gr

  Participant

  April 28, 2017 3:29 pm

  Hello,

  I have given you the credentials for the wp-admin area.

  Thank you in advance
  Best regards,
  Dimitris

  

  Content is visible for topic creator and
  support staff only.

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  Rose Tyler

  Support staff

  April 28, 2017 3:34 pm

  Hello,

  Please clear cache and check it now http://prntscr.com/f1vpbr

  Regards,
  Rose Tyler.

  #161704 copied to clipboard

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  dmpelegris@vrisko.gr

  Participant

  April 28, 2017 3:43 pm

  Thank you very much Rose,

  It seems to be working perfectly right now.
  Could you please tell me what you did in case this happens again?

  Best Regards,
  Dimitris

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  Rose Tyler

  Support staff

  April 28, 2017 3:55 pm

  Hello,

  You’re welcome!)
  I did nothing. I just checked the page, that’s all.

  Regards,
  Rose Tyler.

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