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Visual Composer Problem after updating theme

This topic has 7 replies, 2 voices, and was last updated 6 years, 12 months ago ago by Rose Tyler

dmpelegris@vrisko.gr

Participant

April 28, 2017 at 12:44

Dear Sir/Madame,

After updating your theme to today’s latest version 3.00 Visual Composer plugin stopped working properly.

I have tried deactivating all plugins except Visual Composer and the issue still occurs. I have tried removing and re-installing the the Theme and the issue persists.

If I change theme to the default wordpress ones and the issue is resolved. So I came to conclusion there is a bug in the latest update of the theme.

Can you please provide a solution for this??
I am sending you a screenshot of our admin panel
http://bigproject1.wpengine.com/wp-content/uploads/2017/04/composer_elements_problem.jpg

#161669 Copied Theme version: 3.00 WooCommerce version: 3.0.4

6 Answers

dmpelegris@vrisko.gr

Participant

April 28, 2017 at 12:58

I forgot to mention that every single plugin is up to date, as well as wordpress.

Thank you in advance,
Dimitris

#161674 Copied

Rose Tyler

Support staff

April 28, 2017 at 13:09

Hello,

Thank you for using our theme!
Please provide us with wp-admin credentials in private content area.

Regards,
Rose Tyler.

#161678 Copied

dmpelegris@vrisko.gr

Participant

April 28, 2017 at 15:29

Hello,

I have given you the credentials for the wp-admin area.

Thank you in advance
Best regards,
Dimitris

Please, contact administrator
for this information.

#161703 Copied

Rose Tyler

Support staff

April 28, 2017 at 15:34

Hello,

Please clear cache and check it now http://prntscr.com/f1vpbr

Regards,
Rose Tyler.

#161704 Copied

dmpelegris@vrisko.gr

Participant

April 28, 2017 at 15:43

Thank you very much Rose,

It seems to be working perfectly right now.
Could you please tell me what you did in case this happens again?

Best Regards,
Dimitris

#161705 Copied

Rose Tyler

Support staff

April 28, 2017 at 15:55

Hello,

You’re welcome!)
I did nothing. I just checked the page, that’s all.

Regards,
Rose Tyler.

#161706 Copied
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