• 

  dmpelegris@vrisko.gr

  Participant

  April 28, 2017 at 12:44

  Dear Sir/Madame,

  After updating your theme to today’s latest version 3.00 Visual Composer plugin stopped working properly.

  I have tried deactivating all plugins except Visual Composer and the issue still occurs. I have tried removing and re-installing the the Theme and the issue persists.

  If I change theme to the default wordpress ones and the issue is resolved. So I came to conclusion there is a bug in the latest update of the theme.

  Can you please provide a solution for this??
  I am sending you a screenshot of our admin panel
  http://bigproject1.wpengine.com/wp-content/uploads/2017/04/composer_elements_problem.jpg

  #161669 Copied Theme version: 3.00 WooCommerce version: 3.0.4
  6 Answers
  

  dmpelegris@vrisko.gr

  Participant

  April 28, 2017 at 12:58

  I forgot to mention that every single plugin is up to date, as well as wordpress.

  Thank you in advance,
  Dimitris

  #161674 Copied
  

  Rose Tyler

  Support staff

  April 28, 2017 at 13:09

  Hello,

  Thank you for using our theme!
  Please provide us with wp-admin credentials in private content area.

  Regards,
  Rose Tyler.

  #161678 Copied
  

  dmpelegris@vrisko.gr

  Participant

  April 28, 2017 at 15:29

  Hello,

  I have given you the credentials for the wp-admin area.

  Thank you in advance
  Best regards,
  Dimitris

  Please, contact administrator
  for this information.

  #161703 Copied
  

  Rose Tyler

  Support staff

  April 28, 2017 at 15:34

  Hello,

  Please clear cache and check it now http://prntscr.com/f1vpbr

  Regards,
  Rose Tyler.

  #161704 Copied
  

  dmpelegris@vrisko.gr

  Participant

  April 28, 2017 at 15:43

  Thank you very much Rose,

  It seems to be working perfectly right now.
  Could you please tell me what you did in case this happens again?

  Best Regards,
  Dimitris

  #161705 Copied
  

  Rose Tyler

  Support staff

  April 28, 2017 at 15:55

  Hello,

  You’re welcome!)
  I did nothing. I just checked the page, that’s all.

  Regards,
  Rose Tyler.

  #161706 Copied
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