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Visual composer post grid posts do not load

This topic has 9 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

phong

Participant

September 20, 2017 at 12:17

On our front page we have a page created with Visual Composer. It includes Post Grid that loads posts with specific Category (named: “First Page”) which stopped loading lately (the worked fine when the site was set).

When loading the page through http://…, the posts grid doesn’t get loaded (loading icon is shown indefinitely) while loading through https://… works fine.

Checking the Console shows quite some errors (on both: http and https) but the most critycal to me seems the one that says it can’t load admin-ajax.php.

I’ve updated the Royal Theme to the latest version to see if that solved the problem but to no avail, so I downgraded it back to original (until the solution is found). I’m using royal-child theme as well (though I’ve checked – no changes or mentions of admin-ajax.php file in child theme)).

What should I do to make it work again?

Please, contact administrator
for this information.

#172996 Copied Theme version: 2.6

8 Answers

Rose Tyler

Support staff

September 20, 2017 at 12:32

Hello,

Could you please provide wp-admin access in Private Content?

Regards

#173000 Copied

phong

Participant

September 21, 2017 at 14:21

Yes, though I would ask you to be careful. (though some minutes of unavailability is not a problem).

And please let me know what the problem is/was – so I can manage to solve it in the future / when updating the theme, etc as well.

Please, contact administrator
for this information.

#173102 Copied

Rose Tyler

Support staff

September 22, 2017 at 08:50

Hello,

The problem persists with default theme also, this means that the problem doesn’t relate to our theme.
Contact your hosting provider support and ask them to explore this situation on your site.

Regards

#173164 Copied

martijntje

Participant

September 22, 2017 at 09:07

Hi there, may be for your help: I had the same problem (see topic https://www.8theme.com/topic/visual-composer-not-loading-when-not-logged-in/).

Managed to get working again by disabling all plugins and enable VC (5.3) first. Everything works now again.

My 2 cents…

#173167 Copied

Rose Tyler

Support staff

September 22, 2017 at 09:13

Hello, @martijntje,

Thank you for the comment.

Regards

#173170 Copied

phong

Participant

September 22, 2017 at 12:22

Thanks @martinjntje, but unfortunately in my case your solution doesn’t solve the problem.

#173187 Copied

martijntje

Participant

September 23, 2017 at 20:37

The problem is back for me. When I’m logged in the VC loads without problems. When I’m logged out the VC is not loading. Serious issue.

#173235 Copied

Rose Tyler

Support staff

September 25, 2017 at 09:28

Hello, @martijntje,

Please create a new topic with your wp-admin access in Private Content.

Regards

#173305 Copied
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